Job Description

Motus Mobility Solutions (MMS) is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MMS aims to creatively solve problems and add value to people by ensuring Mobility for Good.



MMS forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.



MMS is seeking to employ a qualified and experienced Specialist Trainer / Coach. The successful candidate will join a dynamic and highly skilled Learning and Development Team.



The successful candidate will report directly to the Learning and Development Manager.

Position Overview

The Specialist Trainer is responsible for delivering high-impact training and coaching interventions that align with regulatory requirements (e.g., FAIS, TCF), enhance product knowledge, and support performance improvement across business units. The role includes digital learning integration, face-to-face training & assessments, continuous skills development, and fostering a culture of learning

Specific Role Responsibilities

Conduct product knowledge training and accreditation as per business unit requirements Manage soft skills training per business unit Deliver ad-hoc training based on business needs Conduct soft skills & sales training as per business unit requirements Update training material to meet the business & regulatory standards Provide post-training reports & feedback to business units Identify training needs in collaboration with business leads Unit/son an ongoing basis Co-ordination, administration of the E-learning system, and in-person training schedules & logistics Contribute to continuous improvement of learning and development Communicate progress and outcomes of learning initiatives Report monthly to relevant stakeholders Daily administration Schedule and conduct coaching sessions in all call centres Identifying areas of strength and improvement in individual staff and communicating this to managers Handling queries and resolving problems when they arise within the Business Unit Plan and Organise training correctly and timeously Ensure training delivery is aligned to FSCA regulations, TCF principles and business requirements Ensure accurate feedback on delegates' progress is communicated to the business Conduct knowledge and skills assessments Support onboarding with structured induction programmes

Qualifications and Experience

Grade 12 /Matric Qualification in Training and Development NQF 4 or 5 (Advantegous) 2 Years+ experience in short-term insurance coaching/training RE / FAIS qualification (Preferable or must be obtained within 6 months) Minimum 1-2 years' experience in Learning and Development or in a similar role Experience in Coaching, Training and Development in a call centre environment Excellent presentation and facilitation skills

Skills and Personal Attributes

Excellent communication skills (verbal and written) Passion for Learning and Development Proficiency in Excel, with the ability to work effectively with large datasets Familiarity with digital learning tools (Articulate, MS teams, Learner Management systems) Able to interact with a wide variety of people Energetic Ability to adapt to change Excellent time management and attention to detail Confident and positively assertive Accuracy of work required at any time Outgoing & vivacious personality Ability to work well under pressure and handle pressure Strong team player The ability to meet deadlines Proactive and a solutions finder / problem solver Operates with a positive attitude Honesty, reliability & integrity Ability to effectively handle challenging situations Self-starter / self-motivated Resilient Collaborative Adaptable Clear credit and criminal record * Own and live up to the Company values