Job Description

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
Role Purpose/Business Unit:
We are seeking a technically skilled System Analyst with a strong inclination toward software development to join our dynamic team. This role is ideal for someone who thrives in a hybrid environment of systems analysis and hands-on coding, with a passion for designing, implementing, and optimizing enterprise-grade solutions. Familiarity with Genesys Cloud is a significant advantage.
Your responsibilities will include:

• Collaborate with business stakeholders to gather and analyze system requirements and define MVPs.
• Design and document technical solutions that align with business goals.
• Develop, test, and deploy custom applications and integrations, primarily in an API-driven environments.
• Act as a technical liaison between business and technical teams to ensure cohesive delivery.
• Work closely with DevOps and QA teams to ensure smooth CI/CD pipelines and high-quality releases.
• Support and enhance existing systems, identifying opportunities for automation and performance improvements.
• Collaborate with stakeholders and business teams to deliver Genesys Cloud contact center solutions that align with business objectives.

The ideal candidate for this role will have:

• Degree or diploma in Computer Science, Information Technology, or related field.
• Experience in the telecommunications industry is a plus.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of CI/CD tools (e.g., GitLab CI, Jenkins).
• Exposure to contact center technologies and customer experience platforms.
• Strong communication and stakeholder engagement skills.

• 3-5 years of experience in a System Analyst or Developer role.
• Strong proficiency in at least one modern programming language (e.g., JavaScript/Node.js, Python, Java, or C#).
• Solid understanding of RESTful APIs, microservices, and cloud-native architectures.
• Experience with Agile methodologies and tools (e.g., Jira, Confluence).
• Proven ability to translate business requirements into scalable technical solutions.
• Familiarity with Genesys Cloud CX, including API integrations, routing strategies, and IVR flows.

Why Join Us?

• Work on impactful projects that shape customer experience.
• Collaborate with a forward-thinking, agile team.
• Access to continuous learning and development opportunities.
• Competitive salary and flexible work arrangements.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 October 2025.
The base location for this role is Century City, Cape Town.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

Skills Required