Job Description

Job Summary

Job Purpose

To support clients with high complexity requirement analysis and systems configuration, implementation, and support of respective SAP modules. This role uses consulting skills, business knowledge, and SAP solution experience to effectively integrate SAP technology into the client's business environment in order to achieve the client expected business results.

Education and Experience

Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years experience in an SAP HCM environment, of which 2-3 years ideally at an SAP HCM functional specialist level.

ALTERNATIVE #
Senior Certificate (NQF 4) AND (s), AND 10 years related experience in SAP HCM functional specialist level.

Job Outputs

Process

• Perform highly complex tasks during the implementation and support of various SAP modules to enhance the business functionality and overall performance, while maintaining customer satisfaction.
• Carry out highly complex assignments requiring the development of new or improved procedures.
• Analyze requirements, perform configuration enhancements, and test in various SAP Modules such as Finance, Human Resources, Procurement, Revenue Management, Governance, Application Lifecycle Management, cloud solutions, etc.
• Analyze the current business processes and scenarios of the client and recommend/develop solutions to meet the client's need
• Support the successful implementation of SAP applications, providing functional expertise, presentation, and advice on SAP products to clients.
• Perform in-depth analysis of the current business processes and scenarios of the client then recommend or configure solutions to meet the client's needs according to industry best practices.
• Acts as liaison with clients for troubleshooting: investigate, analyze, and solve SAP-related application problems and map client business requirements, processes and objectives and develop necessary product modifications to satisfy clients' needs.
• Incident Resolution for severity 2 and 3 issues and assist with Business escalations for issues raised
• Maintain a thorough knowledge of the organization and adhere to all organizational standards
• Provide guidance and leadership to the junior resources within the area of work/expertise
• Ensure that completed work adheres to relevant policies, procedures, governance, and legislative requirements and report on deviations & discrepancies.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Accumulate information to review work progress that provides input to reporting, decision-making, and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgment of work outputs and queries in the area of specialization.
• Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.
• Draw on your own knowledge and experience to diagnose symptoms, causes, and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change, and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation &opportunities within the production process including risk concerns.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimization.

Governance

• Implement and provide input into the development of governance, compliance, integrity, and ethics processes within the area of specialization.

People

• Maintain professional interaction and ensure ethical dealings with stakeholders at all times.
• Integrate new knowledge attained through formal and informal learning opportunities in the execution of your role.
• Drive own performance & provide specialist support & advice to achieve specified objectives against required targets, deadlines, and quality standards.
• Integrate new knowledge attained through formal and informal learning opportunities and apply it in the execution of your job. Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organizational policies and procedures to ensure cost-effectiveness and reduction of financial costs.
• Adhere to specified standards, policies, and procedures (SOPs) to prevent wastage of resources and escalate associated risks

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
• Provide authoritative, specialist expertise and advice to internal and external customers.

Behavioural Competencies

• Fairness and Transparency

• Analytical Thinking
• Accountability
• Conceptual Ability
• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability

Compliance Competencies

• GOC Confidential
• Application, Configuration & Optimisation (IT)

Technical Competencies

• Functional Policies and Procedures
• IT Knowledge
• Business Knowledge
• Efficiency improvement

Amasiko Group

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