Job Description

Job Purpose
To provide advice and support for all activities relating to the analysis and reporting of potential markets
for products and services in order to continuously enhance service delivery, updated information and to
reach performance targets.
Minimum Experience
3- 5 year experience in a similar environment
Minimum Qualification
Bachelors degree in Marketing
Minimum Requirements
Application of Digital Media
GENERIC JOB OUTPUTS
PROCESS

• Adhere to standard operating procedures (SOPs) within the area of accountability.
• Adhere to the standard operating procedures and guidelines within the area of accountability.
• Conduct research by gathering and analysing data from specific sources to compile reports for management decision making.
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable)
• Identify and develop solutions to improve operational service and quality.
• Report on transactional and process activities to enable timely and effective decision making .

FINANCE

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

CLIENT

• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Broaden the understanding of customer service delivery principles and provide specialist support to meet and exceed customers' expectations.

PEOPLE

• Attend learning initiatives to improve work quality and enhance own skills.
• Attend training initiatives to improve work quality and enhance own skills
• Consistently enhance own competence/legal competence through knowledge development in subject matter and associated industry developments.
• Own and live up to company values.
• Participate in forums/discussions that positively contribute to knowledge improvement.

Skills Required