Job Description

Business Unit, Department, Reporting Job grade/level S5 Business Unit Chief Finance Officer Position reports to Executive: Contract Management Span of Control 0

Core Description

Ensure that all customer contract Schedules (incl. Service Level Agreements) are strategically conceptualised, formulated, negotiated, agreed and drafted in such a way that it optimally grows both Telkom's customer base and revenue and achieve enhanced product offerings and optimal customer satisfaction. Responding to RFx and tenders as part of pre-sales support. Key Deliverables / Primary Functions

Manage and facilitate all customer contract requests. Develop and draft contract Schedules and Service Level Methodologies for use in customer specific solutions as well as standardized products and services. Maintain Contract/SLA related Standards, Policies and Procedures used within the BCX Group. Provide high-level support to pre-sales teams in order to satisfy customer needs. Negotiate contracts in order to agree best possible deal, SLA, solution and pricing. Build strategic relationships with all stakeholders (internal and external). Provide high level contracting and SLA support to the BCX organisation. Create Breach, Service Level and Service Credit risk awareness within the BCX organisation. Engage with external and internal customers. Perform/facilitate ad-hoc Contract/SLA training and sensitisation sessions. Perform analyses/ specialist studies to keep up to date with market requirements and new trends. Standardise Contracts within the BCX Group. Respond to RF"X"/Tenders and unsolicited proposals. Upload contracts into ECM system and maintain contract metadata. Manage customer contract requests and provide contract management reporting. Core Functional Skills & Knowledge

Contract Management

Professionalism

Time & Priority Management

Business Negotiation

Relationship Building

Punctuality

Contract Risk Management Core Behavioural Competencies 2. Developing and implementing account plan or strategy 4. People / Team Leadership 5. Decision Making 3. Meeting customer expectations 6.Communication and Impact 1. Job Match Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Paralegal / Commerce OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience

5 years of experience. The experience must include relevant exposure to the ICT sector.

or

If the highest qualification is grade 12, 7 years of experience. The experience must include relevant exposure to the ICT sector. Certifications None Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Interact with similar levels, Executive Levels and various stakeholders within BCX and customers Special Requirements/ Employment Condition Valid Drivers license Workplace/Physical Requirements Non-Billable Hybrid Remote Worker

BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.