Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team as a Specialist: Advanced Analytics to join our dynamic team of #Unstoppables.
Purpose of the Job:
The Specialist: Advanced Analytics plays a critical role in driving data driven decision making within the Base Growth and Analytics department. This position focuses on leveraging advanced analytics to enhance Customer Value Management (CVM) strategies, optimise personalised propositions, and improve the effectiveness of below the-line campaigns. By analysing customer behaviour and market trends, the role contributes to identifying and fulfilling customer needs, ensuring the delivery of impactful and scalable offerings that create mutual value. This is a highly influential role with direct impact on how millions of customers engage with the companys products and services daily.
Main Responsibilities:
Support Advanced Analytics Initiatives
Assist Senior Analysts with defining the framework for performance monitoring and metrics to measure the impact for all product offerings with the appropriate cadence and frequency
Contribute to defining and implementing the personalised product strategy and roadmap through specialized expertise and insight to ensure that the strategy meets business needs
Work closely with cross functional teams to ensure you build relevant solutions for our customer base
Contribute to executing the CVM strategy from an analytics perspective
Champion an innovation strategy within the innovation road map, ensuring the right resources are in place to execute on the strategy
Assist in driving the advanced analytics function within the Base Growth team
Collaborate with cross-functional teams to develop data-driven solutions that enhance customer value and business performance
Performance Monitoring & Impact Measurement
Incorporate predictive forecasting to enhance performance management and maintain models to improve forecast accuracy
Deliver daily and monthly insights from data exploration to support commercial action and financial steering
Conduct analysis to understand clients business, determine and prioritise client needs and identify opportunities for business enhancement
To identify and satisfy customer needs and deliver compelling offerings that creates mutual benefit, at scale
Analyse and evaluate the feasibility and relevance of proposed complex products and services- and develop and amend as necessary with guidelines from the Executive
Support and guidance on the preparation and exploration of client data including statistical analyses
Assist with analytical and data science modelling for specific client requirements
Carry out analytical and statistical exercises such as customer segmentation analysis, customer propositions (such as campaigns, promotions, interventions, etc.) investigations, etc.
Assist with the scoping, planning, development, and delivery of dashboards internally to Cell C and externally with clients
Implement and maintain a structured framework for monitoring product performance
Ensure timely and accurate impact measurement for all allocated products, providing insights at the appropriate cadence and frequency
Predictive Modelling & Forecasting
Assist with incorporating new technologies such as machine learning and robotics to increase process efficiencies
Assist with enhancing predictive forecasting and improve quality of insights
Contribute to the development of annual and longer-term business plans, forecast performance against business key performance indicators (KPI)
Assist with developing business cases for key activities/projects
Assist Senior analytics with developing straight forward business cases or lead feasibility and assessment work for proposed and current projects to support the development and contributions review of business cases
Proactively support the sales process and delivery of projects
Contribute to business development as well as suggest new service offerings
Collaborate internally within Cell C and externally with partners to derive suitable solutions to identified opportunities
Develop and refine predictive models to support business decision-making and performance management
Maintain forecasting models to improve accuracy and optimize resource allocation
Data Insights & Commercial Support
Conduct data exploration and provide actionable insights to support commercial strategy and financial steering
Deliver daily and monthly reports that highlight key trends and opportunities for business growth
Innovation & Process Optimization
Leverage emerging technologies such as machine learning and robotic process automation to enhance operational efficiency
Continuously identify and implement improvements to forecasting, analytics, and reporting processes
Qualifications
A 3-year degree in Actuarial Science, Economics, Business Science
Honours in Actuarial Science, Economics, Business Science, Engineering (advantageous)
Experience
3-5 years of experience in a commercially focussed role in either Retail Banking, Financial Services, Telecoms, E-commerce or similar
Expertise in data manipulation: use of structured data tools (e.g. SQL), & unstructured data tools and platforms (e.g., Hadoop, Spark, NoSQL)
Expertise in major statistical modelling software packages (e.g., R, SAS, Python) and multivariate techniques (e.g. k-means segmentation, multiple regression, factor analysis, time-series forecasting)
Experience building brand new products or working in a start-up environment
Experience working with personalised marketing technology
Analytics or similar experience
Experience in Telecommunications industry (desired)
Competencies and attributes
Operational savvy: You are a strong operational leader, capable of driving a cross-functional team and process
Analytical prowess: You dig deep into the data, think from first principles, and deliver the right results
Crisp communicator: High attention to detail including precise and effective communications, including with external customers/partners
Results-oriented: You enjoy driving yourself and others to execute on complex projects and deliver positive results
"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."