Job Description

The Specialised Manager will oversee and coordinate the daily workings of specialised cleaning operations in Gqeberha, Eastern Cape. Responsible to maintain and deliver specialised cleaning services of a high standard to clients. Manage client relationships and actively seek out new sales opportunities with potential external clients. Cross selling of specialised services within other Tsebo divisions. Manage and control specialised cleaning assets and fleet. Ordering and control of cleaning consumables and chemicals allocated to projects. Support and develop the junior management and subordinates with team. Enforce and exercise strict compliance to health & safety and work at heights within division.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. to find out more about who we are in a nutshell.
Duties & Responsibilities
Operations and Service Delivery:

• Best allocate the resources of the Specials contract to achieve maximum output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
• Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
• New specials once off services or adhoc services.
• Specials contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that staff are correctly and smartly dressed. Highlight to sites the importance of always upholding the company image.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Effective use and updating of electronic application/tools issued by the company.
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties.
• The upkeep of all unit files kept at unit level and notice boards as set out in THS Policy and Procedure file.
• The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File.

Communication:

• Responding to clients and management request timeously and providing necessary action required.
• Ensure monthly completion of reports required for specific services as agreed with clients. This may include inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by management and/or completion of client monthly surveys. It may also include client specific requirements.
• Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff.

Labour Mangement:

• With reference to recruitment and new appointments, policies, procedures and deadlines to be adhered to.
• The Specialised Manager is responsible to ensure that PCO's abide by the company disciplinary code and that this is consistently applied.
• To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
• Ensure that the content of personnel files is up to date as per company policy.
• Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety:
Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
Unit Finances:

• Ensure the Specials division is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
• Ensure that only accredited suppliers and approved products are used.
• Compile accurate budgets and forecasts in line with company deadlines.
• Ensure correct billing and analysis of monthly financial results during financial sign off trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.
• Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period.
• Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports.
• Follow correct approval process for procuring capital expenditure, high value repairs and maintenance and ensure units order chemicals and consumables as per agreed process.

General:

• To ensure that the company's objectives are achieved.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
• The Specials Manager is to ensure that our THS brand is always protected and represent it professionally.
• Ensure that statutory/legal requirements are strictly adhered to.
• Continually look at cross selling opportunities within the Tsebo Solutions Group.
• To keep abreast of changes in all company policies and procedures.

Skills and Competencies

• Understand Specialised Cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific sla's.
• Business management principles, including proven financial skills.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Strong people skills and knowledge or Industrial relations.

Qualifications

• Minimum Matric.
• Relevant tertiary qualification and/or equivalent specials/deep cleaning experience.
• Knowledge of legislation relevant to the Specials environment within the cleaning industry.
• Minimum of 5 years' experience in a similar environment on middle management level.
• Experience in managing people and a large client portfolio.
• Experience and knowledge of various specialised cleaning disciplines.
• Work at height experience and valid qualification advantageous.
• Ability to work flexible hours as per client requirements.
• Monthly targets to obtain.
• Quotes to be signed off.
• Manage profit and loss costs.
• Must have a valid driver's license and own reliable vehicle.