Job Description

The Special Projects Administrator will be responsible for providing a wide range of administrative, project, and transactional support of a responsible, confidential and complex nature to support SunBet's special projects and retail teams in order to ensure a seamless and consistent delivery to all clients, internal and external stakeholders. This will include administration around setting up and launching of retail betting shops, co-ordinating required site compliance notices and ensuring all preparation is finalised for regulatory audits and inspections to ensure a smooth and accurate delivery of retail product and services in line with SunBet's objectives and relevant policy, procedures and compliance standards. In addition, the role will co-ordinate logistics and agree terms with various service providers such as retail property management companies with regards to promotional activations being run by SunBet's mobile promotions teams. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.
Key Performance Areas

• Co-ordinate and track operational and special project activities, ensuring logistics and stakeholders are informed; that activities are tracked and measured and that there is follow-through in the execution of project activities in line with established frameworks, tools and legislative requirements (including e.g. Business development projects, Retail expansion projects, and the SunBet-SunSlots LPM partnership).
• Co-ordinate internal audit activities with site retail operators to assess compliance in outlets against Gaming Board regulatory requirements ensuring the integrity of online gaming operations and safeguarding customer information while actively monitoring for any suspicious activities and behaviours
• Keep up to date with SunBet product knowledge and all client-facing technology within the retail operations
• Co-ordinate the collection of data for retail cash players from various retail operations and compile a trend analysis to understand and report on player preferences and activities in order to share with management.
• Provide input into remedial actions or activities based on results e.g. promotion activations; betting events; compliance process flows, etc.
• Monitor retail outlets, equipment and resources and report issues related to network (connectivity/access/roaming/sim card etc), escalating challenges if necessary
• Monitor marketing collateral in retail outlets to ensure these are aligned with the SunBet brand and CI
• Utilise knowledge of sports betting products, services, and industry trends to effectively address customer questions, concerns, and complaints, ensuring prompt resolution as required when visiting retail properties
• Compile and distribute on-site activation schedules for promoters attending activations at various promotion venues
• Roster and schedule mobile promoter teams for various activations, ensuring there is sufficient coverage per shift
• Communicate with stakeholders, clients, and visitors around activation requirements
• ook activation venues and plan logistics according to requirements - number of people, equipment, times, access to floor, refreshments, etc.
• Troubleshoot and resolve customer issues related to the online betting platforms, mobile applications, and other digital tools, routing and escalating technical problems to the appropriate teams while ensuring timely follow-up and resolution
• Maintain comprehensive and accurate records of customer interactions, issues, and resolutions contributing to the ongoing improvement of customer service processes, procedures, and knowledge base

Education

• 3 - Year Diploma / Degree in Business Management / Compliance / Project Management.

Experience

• 1-2 years' experience in project co-ordination, audit or business administration.

Skills and knowledge

• Checking
• Collecting & Evaluating information (analysing, conceptualising)
• Contextual reasoning
• Managing customer & Stakeholder relationships
• Influencing & Asserting
• Managing risks / Following instructions
• Measuring Results
• Integrating (Connecting; Consulting; Collaborating; Resolving conflict)
• Interest in sports betting
• Project co-ordination
• Clerical administration tasks
• Computer literacy - MS Office
• English Verbal and Written communication skills
• Sports betting and gaming play management system knowledge
• Knowledge on roaming networks and sim control
• Demonstrating Integrity

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as units employment equity plans.

Skills Required