Job Description

Business unit, Department, Reporting Business Unit CPS Department EIS Reports to Manager ITS Infrastructure Job Grade/Level S5

Core Description

Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects Key Deliverables / Primary Functions

Acts as the customer facing interface between Customer/Account and 3rd parties Be first point of escalating for service delivery complaints (all priority levels) with support teams Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement Manage Due Diligence reports and Proposals for new clients Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies. Provide operational support and problem resolution of the entire Microsoft Server Operating system environment which includes building, install, configuring and maintaining Microsoft products, monitoring tools, and capacity management tools as part of the Microsoft Server Operating System Managed Services environment. Create and maintain technical infrastructure standards & procedure. Evaluate operational compliance and assist in audit reviews. Participate in technical design and assist in defining thresholds for monitoring and support. Actively identify any contribute or manage of risk. Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors. Core Functional Skills & Capabilities Communication Teamwork Microsoft Azure Risk Management Customer Service Customer Needs Analysis Core Behavioural Competencies Job Match Culture Match Deciding & Initiating Action Applying expertise & Technology Delivering Results & Meeting customer expectations Presenting and Communicating information Leading and supervising Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience

5 years' experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments

OR

7 years' experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) with focus in IT Microsoft Server OS and VMware environments Certifications Preferred/Advantageous Certifications: Experience in implementing and maintaining of Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019 including DNS, DHCP, VLAN, storage configuration and administration VMWare Professional Memberships in Relevant Industry Level of Engagement & Span of Control Level of Engagement Operational Span of Control 0

Special Requirements / Employment Condition Valid Drivers license Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.