Spanish Speaking Agents
Mount Edgecombe, ZN, ZA, South Africa
Job Description
Job Title: Spanish Speaking Representative
Location:
15 Fairways Avenue Mount Edgecombe, Durban, 4068About the Role:
We are looking for fluent
Spanish speakers
to join our dynamic BPO team. As aCustomer Service Representative
, you will handle inbound and/or outbound customer interactions on behalf of our global clients, providing exceptional service and support in Spanish.Key Responsibilities:
Communicate with Spanish-speaking customers via phone. Handle customer queries, complaints, and technical issues with professionalism and efficiency. Maintain a high level of customer satisfaction through prompt and effective resolution. Accurately document customer interactions in the system. Follow standard operating procedures and service level agreements.
Minimum Requirements:
Fluent in Spanish (verbal and written)
Proficient in English for internal communication Matric or equivalent (a qualification in customer service is a plus) Minimum 6 months to 1 year experience in a contact center or customer service environment. Computer literate with strong typing and data entry skills Excellent communication, listening, and problem-solving skillsWhat We Offer:
Competitive salary Performance incentives and bonuses Full training provided Growth and promotion opportunities Supportive and diverse team culture
Ready to join a global team and make your mark? Apply today and become a key part of our Spanish support department!
Emails - Recruitment@icallgroup.com
WhatsApp- -0631538097
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1482346
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMount Edgecombe, ZN, ZA, South Africa
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EducationNot mentioned