Spanish Speaking Social Media Customer Care Associate – Customer Service – Highly Competitive Salary – Cape Town, South Africa
Cape Town, Western Cape, South Africa
Job Description
Are you fluent in Spanish and obsessed with social media? Do you love helping people and solving problems in real time? This could be your dream opportunity! A global company is looking for a Spanish Speaking Social Media Customer Care Associate to join their buzzing team in Cape Town, South Africa. If you're ready to bring your energy, language skills, and digital know-how to one of the world's most vibrant cities, this job is for you!
Your key job responsibilities as the Spanish Speaking Social Media Customer Care Associate in Cape Town, South Africa will include:
- Responding to customer queries in Spanish across platforms like Facebook, Instagram, and Twitter
- Managing complaints and queries with empathy, professionalism, and speed
- Monitoring brand reputation and escalating issues when necessary
- Maintaining a consistent brand voice while engaging with customers online
- Collaborating with the wider customer care and marketing teams to improve response strategies
- Creating and updating customer interaction records in internal systems
- Staying up to date with social media trends and platform updates
- Fluent in Spanish (spoken and written)
- Proficient in English
- Previous experience in a social media or online customer support role
- Strong understanding of major social platforms and their messaging tools
- Excellent written communication and problem-solving skills
- Ability to multitask and remain calm under pressure
- Must be based in Cape Town or willing to relocate
If you're fluent in Spanish and looking for more opportunities, explore our full list of .
Tags: Spanish language job, Cape Town, social media customer care, Spanish speaking job, online customer service, digital support, relocation job, language jobs
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Job Detail
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Job IdJD1455726
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned