Job Description

Job Purpose

To provide a warm and professional welcome to all spa guests while efficiently managing bookings, payments, and front desk operations. Ensure a seamless client journey by delivering excellent service and supporting smooth spa operations.

Key Performance Areas

Greet all clients warmly, providing a professional and friendly first impression Answer phone calls, WhatsApp, and emails promptly, handling queries with accuracy and courtesy Assist guests with appointment bookings, changes, and cancellations Provide detailed information about spa services, promotions, and packages Handle guest feedback and escalate concerns to management when necessary Manage daily appointment schedules and update booking systems Process payments, issue receipts, and maintain accurate cash/credit handling Ensure the reception area is always tidy, stocked, and inviting Maintain client records and confidentiality in line with spa policies Assist with product sales and retail recommendations Track and record daily sales, bookings, and therapist schedules Support marketing activities such as promoting specials and loyalty programmes Liaise with therapists and housekeeping to ensure smooth flow of spa operations Collect client wellness information (e.g., allergies, medical concerns) and flag as needed before treatments Proactively upsell treatments and add-on services to maximise revenue per guest Monitor front desk retail product stock and notify management for replenishment Represent the brand with professionalism in appearance, communication, and behaviour

Education

Grade 12

Skills and Knowledge

Proficiency is spa booking systems Knowledge of Spa services and products Sales & Upselling Techniques Communication Skills Appointment & Calendar management POS system operation and cash/credit handling processes Health, safety and hygiene protocols Client record management Inventory monitoring

Experience

1-2 years' experience in a similar role within a spa environment

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.