Spa Host & Guest Liaison Administrator

Cape Town, Western Cape, South Africa

Job Description

SPA HOST & GUESTS LIAISON ADMINISTRATOR
PRIVATE RESORT & WELLNESS SPA | South Africa - (ZA)
START: March 2026
TRADING HOURS & SHIFTS:

  • Monday - Sunday
  • 08:00 - 20:00 (shifts apply)
  • 3 Weeks ON / 1 Week OFF
REPORTS TO: SPA Manager / Assistant SPA Manager / GM / CEO
SALARY & COMPANY BENEFITS:
  • R15,000 - R20,000 per month / NEG (Based on desired experience)
  • Retail Commission
  • Company Benefits (Medical Aid, UIF, PF, etc)
  • Company accommodation (shared amenities) | No children / pets
  • WiFi
  • Laundry
  • Staff Meals / Meals Allowance
  • International training & traveling incentives
  • Annual Leave
MINIMUM REQUIREMENTS: * Matric (Grade 12) / Senior National Certificate
  • Preferred - Internationally accredited certification in SPA / Beauty / Skin Care / Wellness / Holistic Body Therapies / Hospitality
  • At least 2 full years in a front of house role (reception / guest liaison)
  • SPA Reception experience of a luxury Hotel or Day Spa property - essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge)
  • Confident in English language (Speak, Read & Write) - we deal with international, UHNW, clients
  • SPA Bookings system confident - you must be computer literate and able to navigate booking systems
  • Confident using MS Outlook, WhatsApp, Social Media correspondence
  • Highly presentable and beautifully groomed - your presence must exude Premium Spa, Luxury & Exclusivity
EXPERIENCE: * Guest Relations / Spa Administration / Receptionist employment experience in a 5-star SPA environment (Hotel, Resort or Cruise Ship)
  • High-end, luxury hospitality experience (front-facing department)
  • Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
  • Exceptional guest/patient relations
  • Prior experience as a spa therapist is advantageous
  • Prior experience working with UHNW clients
KPI:
  • Guest Experience & Front-of-House Excellence
  • Spa Coordination & Scheduling
  • Operational Oversight
  • Sales, Stock & Administration
  • Team Dynamics
  • Representing the brand
SKILLS & ABILITIES:
  • A natural host/ess with an authentic passion for guest care.
  • Self-motivated, dependable, and solution oriented.
  • Calm and composed under pressure, with strong attention to detail.
  • A positive team player who thrives in a collaborative, guest-focused environment.

Skills Required

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Job Detail

  • Job Id
    JD1649699
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R15,000-20,000 per month
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned