Software Support Consultant

Gauteng, South Africa

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Job Summary
Minimum Requirements:

Education: Grade 12 (Matric) is essential. Candidates must have at least started formal IT-related studies.
Experience: Minimum 2 years in software and hardware support, preferably in time & attendance or access control systems.
Certifications: A+ and N+ with networking experience are advantageous.
Additional: Must have a valid driver's license and be willing to travel for onsite support.

Key Responsibilities:

Provide technical support (telephonic and on-site) for software applications and hardware products.
Handle service calls and new installations (hardware / software) within set timeframes and cost targets.
Deliver training to clients both remotely and on-site.
Troubleshoot and resolve customer issues, escalating where necessary.
Ensure accurate recording, tracking, and closure of support tickets.
Build and maintain strong client relationships.

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