Job Description

We're Hiring: Customer Software Support Consultant - Midrand

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Location:

Midrand, Gauteng

Reporting To:

National Training Manager

Direct Reports:

None

Role Purpose

Join Lesaka

Point of Sale

as a

Customer Software Support Consultant

and play a vital role in helping hospitality businesses succeed. You'll provide expert support, deliver training, and configure point-of-sale systems to meet client needs.


This is a dynamic role for a

customer-focused professional

with strong technical and hospitality experience who thrives in a hybrid work environment.

Key Responsibilities

Support:

Understand client requirements and use POS features to help manage their business.

Training:

Deliver online, classroom, and onsite training sessions.

POS Setup:

Create menu layouts according to client specifications.

Operational Duties:

Complete general tasks as assigned.

Minimum Requirements

Basic understanding of stock movement in the hospitality sector. Experience in a management or senior position in sit-down or QSR restaurants. Proficiency in Microsoft Office (Word, Excel) and computer literacy. Ability to work independently and remotely with minimal supervision. Punctual, reliable, and presentable with strong attention to detail. Valid driver's license and reliable, insured vehicle for business use. Fluent in English with good telephone etiquette. Basic accounting knowledge. Home office setup with stable internet for hybrid work. Knowledge of Salesforce (advantageous).

Key Traits We Value

Customer-oriented attitude Strong problem-solving and organizational skills Ability to work under pressure Professional and proactive approach

Your Impact Will Be Measured By

Quality of client support and training delivery Accuracy in POS setup and menu configuration Client satisfaction and positive feedback Timely resolution of queries and operational efficiency

Why Join Lesaka?

Be part of a leading POS technology provider that values

innovation, reliability, and customer success

. Your work will directly impact the hospitality industry across South Africa.

Working Hours:

08:00 - 17:00, Monday to Friday (with occasional overtime to support clients).

Preference will be made to support EE / AA measures.