Job Description

Summary
As a Software Asset Management Specialist in the Software Asset Management team, you will manage software licenses from planning to retirement across a wide range of platforms, to reduce the total cost of ownership while maintaining agreed-upon service levels. You will evaluate the software licensing needs for the organization and actively track licenses to ensure legal and regulatory compliance.
An ideal Software Asset Management Specialist is a recognized expert in the Software Asset Management field with extensive experience optimally manage key software publishers across a wide range of platforms, able to solve tough problems, interpret complex environments, and consistently maintain a high level of accuracy. She/he has a track record of aligning design decisions to business strategy and objectives and of providing insights and direction to the business and product owners at the most senior levels. She/he has a passion for problem-solving and continual service improvement and can provide insights into actionable and sustainable solutions.

Accountability: Manage software across Software Asset Management Lifecycle
Utilise your software licensing expertise by tracking, ensuring compliance, cost savings, risk mitigation, key metrics reporting, administrative efficiency of software licenses, and overall efficiency of the Software Asset life cycle management (people, process and tools)
Drive maximum value from our license agreements for Cloud, Server and End User Computing Software, while delivering a seamless experience for our users with daily and strategic management and control of the software portfolio to optimize the value, cost, and risk of software
Manage, track, Update and Optimize the groups software assets across all the platforms in scope, such as AWS, Azure, Windows, Unix, AIX, Linux, and other
Manage and maintain Software Publishers and the corresponding data around it by ensuring complete, accurate, and current software and hardware asset inventory on the Flexera Software Asset Management toolset and ensuring it is aligned with the configuration management database (CMDB)

Accountability: Software Compliance and Audit readiness
Prepare the organization for or participate in a software audits with accurate ownership information to realize cost benefits, avoid unneeded software purchases, avoid penalties incurred from non-compliance and unused software licenses.
Ensure that Software licenses are reconciled and compliance exceptions w.r.t. software usage and license agreements are reported and managed to ensure full compliance with terms and conditions of all software licensing documents and agreements
Develop, implement and maintain a remediation plan for licenses out of compliance or unauthorized for use within the organization
Engage with stakeholders and business owners as required as per the Software Asset Management framework, standard, policies, processes, and procedures
Identify and execute cost-saving opportunities through software re-harvesting and license optimization, in conjunction with Product and Business owners
Identify risks, savings opportunities for renewals, and license harvesting potential

Accountability: Software Asset Management Inventory and Platform
Manage and maintain the accuracy and health of the software and hardware inventory in Flexera and related software management tools
Maintain and optimise Flexera Software Asset Management tools and infrastructure in use in the organisation
Promote and enable automation and integration between platforms and systems to support a sustainable software asset management environment

Accountability: Management Information
Ensure compliance, accuracy, completeness, and creating processes, metrics, and reporting to support license positions
Identify, define, measure, report and improve key indicators for in-scope publisher/title(s)
Create Software License Management and related Reports / Dashboards and drive automation

Accountability: Governance, Risk, Compliance
Apply the group risk, governance, compliance, regulatory frameworks, and standards, including SAM policies, standards, processes, and risks
Audit and monitor software asset management group and internal controls (governance)
Provide inputs & reporting requirements or coordinate relevant processes for all internal/external risk, regulatory, compliance, and governance-related process for managed services provisioning across the estate
Implement & maintain knowledge management & data management processes for the successful governance of software asset management activities
Implement and maintain relevant, accurate & timely governance, risk, and compliance information

Accountability: People
Proactively and effectively (time and quality) collaborate and drive collaboration across teams where it makes sense (e.g. managing dependencies and interdependencies, conflict resolution, information and best practice sharing, problem resolution outside of own area, etc.)
Apply collaboration skills in business reviews and issue resolution regardless of team boundaries and lead communication with relevant stakeholders through to conclusion
Contribute to high-performance team environment and culture as a high performing member of a self-directed team aligned agile working environment
Leverage coaching techniques in all team/service provider related activity to drive a higher quality ITAM service
Proactively seek and provide feedback across a range of stakeholders for the benefit of the team and leverage feedback to consistently improve ITAM service delivery
Participate in peer reviews, problem-solving within and across the broader team

Preferred Education
Relevant Information Technology Bachelor`s Degrees and/or Diplomas

Preferred Certification
CSAM / IAITAM or recognized related Software Asset Management Certification
ITIL Certification and firm understanding and practice experience with ITIL best practices

Preferred Experience
5+ Years experience as a Software License Manager
Solid experience with IT Service Management and Software Asset Management processes and platforms
Solid experience with Technology infrastructure and platforms
Solid experience using Flexera FlexNet Management Suite of products
Experience with SCCM, JAMF, and ServiceNow tools and data Experience using procurement tools, such as SAP and Coupa
Experience interpreting licensing terms and conditions
Experience with the following Publishers: SAP, Microsoft, VMware, Adobe, Oracle, RedHat, IBM, Symantec, Veritas
Experience with SaaS, Amazon, Google, Azure, and experience with other cloud technologies
Experience with successful Software licensing audit defence from large technology vendors

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