Job Description

IT Asset Manager

Permanent

Johannesburg

Job Purpose

The primary responsibility for this position is the execution, monitoring and support of the application and related systems for the company and its specified clients. The IT Asset Coordinator will establish asset hierarchy and data gaps, service levels, risk assessments and asset lifecycle strategies. The individual is responsible to ensure that tasks relating to client and companys data requirements performed are administered efficiently, accurately and within daily deadlines. The individual is responsible for coordination of information for ad hoc and periodic tasks set for and by the client.

Key Responsibilities:

• Assist the client in managing the number of devices not seen and updating status and comments.
• Provides escalations and analytics on onboarding, during life and decommissioning process of IT Assets.
• Develop life-cycle management programs for infrastructure assets and other Tangible Assets.
• Providing recommendations to senior leadership to continually evolve the role and improve the IT Asset Management program.
• Reconcile contract information to the asset information on the relevant applications provided to provide holistic asset intelligence and direction.
• Establish (with the assistance of the client and any external Managed Service Partners) an exceptions protocol that must be reported on (e.g., users not logging in for more than 14 days, software changes, etc.)
• Undertakes other tasks, projects, and responsibilities as required, within the scope of the position or as assigned by the client.
• Generate and prepare reports as defined by the client.
• Coordinate with the client to map and govern internal asset management processors and protocols.
• Facilitate asset audits, monthly meetings and reporting and escalate exceptions to respective persons.
• Authorize and assist internal warranty swap out processes.
• Participate actively in the end of rental term process.
• Verify, correct, assesses, and maintain client data records on multiple data sources provided by the client.
• Check for any issues, irregular changes, and liaise to the development team.
• Periodic and adhoc client data analysis and correction.
• Responsible for logging and tracking of errors/enhancements to Application Support team.
• Documentation and maintenance of system procedures.
• Managing existing asset coordinators.

Core Responsibilities:

Reporting

• Establish processes and systems to establish and enhance effective reporting processes
• Work in conjunction with the client to establish expectations, reporting protocols, guidelines and practices for asset management and tracking
• Maintain reporting practices as per agreed upon timelines
• Proactively manage the reporting process on applications
• Ensure data integrity by updating, maintaining, and verifying data on the system
• Undertake full responsibility for month end and quarterly runs
• Work with the client to facilitate asset audits based on pre determined timelines

IT Systems Administration

• Reconcile and maintain up to date software application information and contract information
• Arrange logistics for deliveries and collections
• Establish, maintain, document and enhance systems processes and procedures
• Schedule and communicate systems maintenance and updates on a regular basis
• Oversee technical incidents by logging incident, following up and providing feedback on the status of the query
• Monitoring and daily initiation of manual batches

General

• Maintain a professional standard of working, while maintaining a professional representation as an employee of the group
• Attend meetings as and when required
• Provide status updates to the client and the group

Communications And Working Relationships:

Internal:

• Internal Departments
• IT team

Reasons for Interaction:

• Act as a liaison between the client and group
• Building collaborative relationships with stakeholders within the company
• Provide feedback to the team and client
• Communicate with the team for technical assistance and support

External:

• Clients and Service Providers (external consultants from service providers/vendors etc)

Reasons for Interaction:

• Building collaborative relationships to maintain system usage

REQUIREMENTS

• Matric
• ITIL accreditation and experience
• Minimum of three years experience in IT Asset Management or Coordination is preferred.
• Completing and maintaining relevant systems administration paperwork
• ITAM business processes mapping and management experience project lifecycle management experience
• Understanding of SQL, relational databases and middleware an advantage
• Confident & enthusiastic with an ability to adapt to a changing environment
• Excellent written and verbal communication skills

Progressive Edge Consulting