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Job Summary Essential Skills: 6 Years SAP SD (Sales & Distribution) Project and Support experience in pre and post go-live environments Minimum 2 Full lifecycles (ECC) OTC processes with Logistics Execution (LE-TRA) Integration to Middleware applications Operations Support Experience using ITIL/ITIL Tools Advantageous Skills: SAP S4/HANA experience SAP EWM/TM/GTS understanding ABAP debugging beneficial EDI knowledge Relevant IT / Business Degree Data migration validation (pre/post-load validation) Agile working experience Strong Presentation skills. Qualifications / Experienced Needed: Required: IT degree or diploma 6 years experience SAP Certification Role and Responsibilities: Facilitate the roll out of template and support of SAP Logistics (SD/TM) Support testing cycles, defect analysis and system monitoring. Go-live preparation and post Go-live support Receiving, troubleshooting, resolving, and closing Operational and Maintenance tickets within defined SLAs (Service Level Agreements). Responsible for troubleshooting issues for the system and providing support Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs Identify gaps, issues, and work around solutions Work self-directed and independently; may act as subject matter mentor to more junior members Functional refinement of requirements with Agile working model (Epics and User Stories) Following the Agile Methodology i.e., sprints, scrum meetings, retros in a DevOps environment Proactively propose solutions to improve the support of (new) business processes. Preparation of testing documents and perform internal testing (Smoke testing/FCT) Integration testing with other modules Understand interfaces with cloud application, IDOC and RFC's processing Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional Specifications for them Preparing test data for testing of CRs (Change Requests) Testing CRs (Change Requests) and preparing test results Update and maintain documentation as an existing systems functionality is changed. Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc. Good time management and organisational skills. Willingness to engage with foreign customers and be sensitive to possible language barriers and culture differences. Ability to work as part of an agile team, inter dependant and independently to submit deliverables on time and in excellent quality. Flexibility to take up different tasks in the project. Ability and willingness to coach and give training to fellow colleagues and users when required. Solution and results orientated with strong customer focus. Continuous improvement mindset. Willing and able to travel extensively, for up to 2 weeks at a time (international). Willingness and ability to work on weekends and public holidays on implementation and operations (IT Support) related tasks.

Open Source (Pty) Ltd

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