Job Description

Requisition Details & Talent Acquisition Contact
Talent Acquisition Specialist: Lerato Sithole
REQ Number:141318
Location: Cape Town
Closing Date: 11 August 2025
Job Family
Sales And Services
Career Stream
Client Service
Leadership Pipeline
Manage Managers
Job Purpose

• To build relationships with government; communities and civil society organs by taking banking to the people through consumer financial education initiatives in order to position Nedbank as the bank for all people; as per the business strategy.

Job Responsibilities

• Manage and monitor achievement of departmental strategy.
• Facilitate goal accomplishment.
• Mitigate and manage risks, ensuring compliance.
• Streamline client experience by attending process review forums and ensuring compliance to legislation.
• Plan use of resources by balancing availability of resources against internal and external stakeholder requirements.
• Leverage team strengths.
• Improve departmental results.
• Manage and review departmental budgets.
• Manage and monitor client service.
• Evaluate performance, process and service related issues.
• Support acquisition of new clients by Nedbank Retail.
• Align interest of internal and external stakeholders.
• Build and maintain relationships with relevant stakeholders.
• Collaborate with internal stakeholders.
• Manage key issues raised by external stakeholders in performance meetings.
• Provider regular communication through newsletters.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
• Identify relevant development needs.
• Maintain a high performing team by identifying a talent pool through career conversations and using the talent grid principles and developing talent retention programmes.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members.
• Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
• Improve productivity and reduce costs.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years relevant job related experience. Banking experience preferable and high level liaison essential.

Technical / Professional Knowledge

• Business administration and management
• Business terms and definitions
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Talent management
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Communication
• Customer Focus
• Business Acumen
• Planning and Organizing

Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please contact the Nedbank Recruiting Team at +27 860 555 566
If you can't find the job you're looking for, activate job alerts to be one of the first to know when new positions open up.