Job Description

Main Purpose of the job

The Slots Manager has the overall responsibility and accountability for leading and managing the slots operation for the business unit in line with gaming regulations; legislative

requirements and company standards

Duties and responsibilities include:

Slots Strategic Planning & Execution

Understand the Group Slots strategies and align Unit strategy Develop strategic objectives for the Unit's Slots deliverables Facilitate the programme management and achievement of milestones of Slots deliverables and departmental profit Investigate slots practices and benchmark with leading trends and technology Identify and investigate new opportunities to streamline and optimise slots processes and services for the property Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability Provide clear delegation of authority and accountability for deliverables at all levels Collaborates with the Marketing team to develop and execute retention and acquisition campaigns Manage and allocate people and operational resources Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Compliance Management

Oversee slots standards and processes at a unit level - ensuring they are updated and communicated Integrates Group standards into Unit Operations Align practices with new legislative compliance around health, hygiene, safety and the environment Align practices with gaming regulations and requirements Implement sufficient control measures (including systems and processes) & checks within the department to mitigate any financial risk to the business. Conduct walkabouts of all slot's areas, both front of house and back of house areas to monitor compliance Ensure all staff are trained and found competent against regulatory requirements Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

Slots Products Analysis

Identify and evaluate product performance Monitor slots product statistics and business intelligence Research and keep abreast of new products and system trends in the industry Complete a competitor analysis of gaming products Makes recommendations to address opportunities and gaps and motivate new product enhancements Measure ROI and performance on a regular basis Plan and execute the floor layout to maximize gaming play Oversee the planning, co-ordination and implementation of approved projects and new product installations Shares unit successes with other operations

Reports

Completes the following reports/ journals


Gaming Board reports Monthly Financial Review reports Risk Reports Month end reports FIC reporting

Peoples Management

Provides direction and support to management and employees with regard to gaming policies, procedures, initiatives and innovations Provides motivation and leadership to promote positive working relationships and employee relations within the department Track, measure and enhance employee engagement Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) Source and Select talent as per EE plan Drive the employee value proposition Performance Management and coaching of reporting managers to ensure KPA's are achieved Facilitates a performance management culture within the department

Financial Management

Financial Management for the Unit Slots function including:


Budget Cost management Capex PIP and forecasting Revenue growth plans and performance Financial reporting for the function

Customer Relationship Management

Develops a customer experience for slots customers in line with the unit strategy and guest feedback Deals with escalations / complaints Be available on the floor to interact with VIP punters and guests Builds and maintains relationships with VIP and regular slots punters Monitors customer standards and addresses gaps Provides support to gaming floor management when required

Stakeholder and Relationship Management

Collaborates with the Marketing team to develop and execute retention and acquisition campaigns Communicates campaign objectives and plans to gaming floor managers for coordination and implementation Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA Communicates any special guest requirements to other relevant operating departments Provides feedback and reports back to Unit management on product performance and challenges within the slot's environments Provides feedback on operations to management teams on initiatives, performance, concerns, etc.

Minimum requirements (Education and Experience)

Grade 12 3 Year Degree / Diploma in Business Management is preferred Minimum of 5 years' experience within the service-related industry; including 3 years in a slots/ management position. Experience in a gaming environment is an advantage Meets the requirements for a key Gaming Licence & FICA

Skills and competencies

Motivating others / gaining co-operation Decision-making Training; coaching; keeping abreast of new developments in field Analyzing / Diagnosing performance of the outlet / product performance Reviewing - Assessing feasibility; assessing compliance; efficiencies Appraising / Developing Others including evaluating for recruitment, performance, coaching and training Controlling people and non-people resources Influencing & negotiating skills Gaming operational knowledge Slots Product knowledge Slots equipment usage, care and maintenance Gaming Compliance Procedures Slots Revenue forecasting & analysis Financial management Proficient Computer Skills - MS Office; EGS High levels of integrity

Additional Information

Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions. Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement. * Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.