Job Description

Job Purpose

Supervises and monitors the slots operation thereby ensuring that internal (SOP and ICS) and external (legislative) standards and procedures are maintained.

Duties and Responsibilities include

Supervise GSA's:

Manages employees to ensure that staff uniform, hygiene and appearance is maintained Identifies performance gaps Coaching and on job training Identifies and addresses misconduct issues Keeps records of coaching discussions Performance contracting, reviews and development

Shift Supervision:

Supervising staff appearance and gaming floor appearance/ functioning of equipment and systems Completes registers (e.g. unclaimed monies, key, radio, etc) Shift briefings / handovers / shift reports / dispute handling Stock management (e.g. numbered stationery, registers, voucher books, MVG cards, collateral etc) Regular tracking of business levels Enables GSAs on shift system Completes casino admin paperwork Completes and forwards customer transaction reports Calculates and disburses discretionary/ complimentary spend Validates and authorises jackpot payouts as required / limits Identifies, investigates and resolves transactional errors and disputes Follows up on fault logging with Technical until resolution

Minimum Requirements

Education

Matric / Grade 12 (or equivalent)

Experience

1 year experience as a GSA or previous Supervisory experience preferably obtained in the gaming industry Supervisory qualification (preferred)

Work conditions and special requirements

Gaming licence Ability to work shifts that meet operational requirements Mobility and ability to move around as per job requirements (ability to stand while working for long periods of time) Vision, hearing, speaking and literacy

Skills and Competencies

Core & Personal Behavioural Competencies

Problem Solving Collecting Information (listening; asking questions) Dealing with Customers Handling conflict Checking Following Instructions Emotional resilience Honesty in the handling of cash Presentable

Technical / Proficiency Competencies

English verbal communication skills Numerical skills (calculations of large numbers) Slots Products - Machine card transactions, Smart card adjustments, pay-outs Loyalty Programme product knowledge Use Slots equipment - Machine types, manufacturer, denomination, payable, functionality, diagnostic functions. Compliance procedures and regulations Basic responsible gambling principles Proficient computer skills

Note:

The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.



Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.



Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.