Job Description

Duties & Responsibilities
Job Purpose
To oversee the operations of a fuel station, convenience store, and quick-service restaurant. The Site Manager will be responsible for driving sales, managing staff, ensuring compliance with operating procedures, and delivering exceptional customer service.
Key Responsibilities
Manage day-to-day site operations, including retail, fuel, and food service.
Oversee stock control, reconciliations, and site cash management.
Monitor and achieve sales targets and financial objectives.
Implement and enforce compliance with company policies and external regulations.
Ensure high levels of customer satisfaction by addressing and resolving complaints.
Lead, train, and motivate staff to deliver excellent service and meet operational targets.
Drive promotional campaigns and optimise product displays.
Analyse performance data to identify opportunities for improvement.
Support digital and process optimisation initiatives for operational efficiency.
Desired Experience & Qualification
Requirements
National Diploma in Business Administration, Commerce, Retail Management, or related field (advantageous).
Minimum of 4 years experience in retail operations, with at least 2 years in a management role.
Strong understanding of financial controls, budgets, and stock management.
Proficiency in MS Office and retail operating systems.
Excellent communication, leadership, and problem-solving skills.
Ability to thrive in a fast-paced and customer-focused environment.
Should you not receive a response within 10 working days, please consider your application unsuccessful.