Job Description

JOB TITLE: Site Manager
DEPARTMENT: Mining Operations (Mpumalanga)
REPORTING TO: Field Service Team Leader
ADDITIONAL INFO
Need to reside within a 50km- 40km radius.
Must be medically fit.
Valid Driver's License is essential.
Must be willing to work weekends and afterhours
Service Delivery Manager
PURPOSE OF POSITION
To ensure that the current SLA on the mine/customer contracts is met and ensure service improvement.
Direct contact with the client on a daily basis to ensure that Gilbarco AFS meets and exceeds client expectations with all aspects of the Gilbarco AFS systems installed at the site/mine maintains SLA KPIs.
Should require, manage technicians / technical team supporting the mine.
KEY RESPONSIBILITIES
Ensure Gilbarco AFS Health & Safety procedures and policy compliance.
Ensure MINE Health & Safety procedures and policy compliance.
Ensure Gilbarco AFS/MINE Service Level Agreement (SLA) compliance by means of monthly audits.
Ensure Gilbarco AFS Standard Operating Procedures (SOP) compliance by means of monthly audits.
Attend monthly meetings with client and Gilbarco AFS DDS personnel.
Contractors Pack compliance and sign off Monthly.
Complete quality control inspections on installations and maintenance tasks as per relevant SOP's.
Ensure that all problems and issues be communicated to the SDM or operations manager for immediate attention and investigations raised are closed out with respective internal teams timeously.
Liaise with clients as to progress of installations and repairs currently busy with.
Tasking of sub-ordinates on a daily and weekly basis to meet Objectives.
Stock control and ordering for site/mine. Management of VMI and site technical team
Monitoring of daily fuel and lube reports to ensure that all Gilbarco AFS systems are functioning within acceptable standards.
Responsible for any function and or duty that is relevant to the specific mine rules and regulations that have been stipulated for sub-contractors.
Responsible for financial performance and cost management in the service operations.
Manage van stock to ensure availability of minimum stock levels and ordering of replacement stock, and facilitate quarterly van stock takes.
Keep AR at less than 10% of total book for the area of responsibility
Keep Open deliveries at less than R20,000
Management of improvement exercises like Kaizen, Daily management and PSP, Monthly and weekly KPI workbooks.
PERSONAL QUALIFICATIONS & EXPERIENCE
Education/ achievements
Technical qualification (NQFG)
Post graduate qualification (Engineering)
3 year's relevant industry related experience in technical field.
Computer Literacy (Advanced Excel skills, Project management)
Strong written and verbal skills in English
Customer Service Orientation
Basic HR Functions
Communication (Written and Verbal
Experience
Minimum 5 years' FMS industry Knowledge experience at management level
Focus on service solutions, strong people-management experience, including the management of shift workers
Understanding of the demands of the mining industry from an operational and health & safety perspective.
Specific Skills
Managerial
High level Computer in Excel & PowerPoint
Quality Control
HSSE functions (mine related)
Good Planning and time management
Driver's licences and 2 years with code 8 and 4x4
Potential Skills
Has to be agile to work with variousdepartments (Operations, Engineering, Data Science, COE, HR)
Tactical in Nature
Work independently and self-motivated
Engage at all levels within the
customer structure to grow with the customer.
WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let's enable the way the world moves!

Skills Required