Job Description

Overall Purpose of the Position:

The Shift Supervisor (SS) is responsible for leading a team during a specific shift to ensure operational excellence, customer satisfaction, and adherence to Company standards. This role supports the Restaurant General Manager (RGM) by leading and coordinating day-to-day shift activities, coaching team members, and driving performance to achieve business results. Additionally, the SS promotes a positive employee experience through engagement, inclusion, fair and consistent treatment, and effective delegation of tasks, ensuring accountability.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Build People Capability

Facilitating on-the-job training and onboarding to ensure operational standards are understood and executed. Providing real-time coaching, recognition, and encourage open communication and feedback during shifts. Maintaining a positive, structured and inclusive team environment; address performance and IR issues promptly and fairly. Promoting teamwork and motivating staff to achieve shift objectives. Assigning tasks based on operational priorities and business needs, ensuring effective utilization of team resources; monitoring completion and providing constructive feedback.
Performance Indicators:

o Training completion and compliance.

o Team engagement and morale.

o Disciplinary issues and compliance.

o Employee feedback and inclusion scores

Deliver a Consistent Customer Experience

Ensuring CHAMPS and brand standards are consistently met, including food safety, cleanliness, and product quality. Resolving customer complaints promptly and professionally, applying the LAST approach. Driving marketing initiatives and encouraging suggestive selling. Maintaining safety and security protocols.
Performance Indicators:

o CHAMPS/ROCC audits.

o Customer satisfaction and complaint resolution.

o Operational Routine Compliance.

Grow the Brand, Sales and Profits

Managing shift-level controllable costs (staffing, food, and paper). Ensuring accurate cash handling and stock control. Allocating staff effectively using the roster and scheduling tools. Driving sales efforts through upselling and promotional execution. Reporting shift performance and variances to the RGM.
Performance Indicators:

o Sales performance vs. shift targets.

o Labour and cost control compliance.

o Accurate shift reporting and cash reconciliation.

Ideal Requirements

Minimum:

Grade 12 / Matric

Essential:

1-2 years supervisory experience in QSR, retail, or hospitality. Excellent leadership, communication, and problem-solving skills; ability to coach and motivate teams. Familiarity with POS systems and basic MS Office South African citizen with a valid identity document and clear criminal record. Willingness to work shifts, evenings, weekends and public holidays in line with business needs.

Key Personal Inherent Characteristics

Customer-focused mindset. Confidence and decisiveness under pressure. Strong organizational and time management skills. Ability to build relationships and foster teamwork.

Details:

Area:

Belhar, Cape Town (Northern Suburbs)

Contract Type:

Permanent

Application Close:

19 January 2026

Please indicate in your application that you are applying for the above-mentioned position.

If you have not received a response within one month, your application was most likely unsuccessful.

TradeOn SA reserves the right to withdraw this advertisement and not fill the above-mentioned vacancy at any stage during the recruitment process.

Meeting our employment equity goals will be acknowledged during the recruitment process.

By responding to this advert and sending your cv, cover letter and/or any other documentation, you are consenting to TradeOn processing your personal information as contained in the furnished documents. TradeOn may process your personal information for recruitment purposes for suitable posts that may arise within the organisation. You agree that you have familiarised yourself with South Africa's Protection of Personal Information Act and understand your rights and obligations under this Act

Job Types: Full-time, Permanent

Application Question(s):

What is your notice period? What are your gross salary expectations before deductions? Are you willing to work shifts, evenings, weekends and public holidays in line with business needs? Do you have a valid South African identity document and clear criminal record? Do you have 1-2 years supervisory experience in QSR, retail, or hospitality? Do you hold a matric certificate?
Work Location: In person