Job Description

Transform enterprise IT service management! Architect and develop sophisticated ServiceNow solutions that power global automotive operations and revolutionize digital service delivery!
Become the technical expert behind enterprise-scale ITSM platforms, where your ServiceNow expertise and full-stack development skills will deliver cutting-edge applications that transform global IT infrastructure!
Advanced ServiceNow development with custom app expertise
Hybrid and remote working flexibility with 1960 flexible annual hours
Advanced leadership role in global ITSM platform development
POSITION: Contract: 01 December 2025 31 December 2028
EXPERIENCE: 4-6 years of related working experience, specifically ServiceNow
COMMENCEMENT: 01 December 2025
LOCATION: Hybrid: Midrand/Menlyn/Rosslyn/Home Office rotation
TEAM: Virtual Device / Enabling Partner
Qualifications / Experience

• Fluent English-speaking, including Business reading and writing
• Information Technology Qualification
• ServiceNow Certified Systems Administrator
• ServiceNow Certified Application Developer
• Minimum of 5 years working experience in IT, specifically ServiceNow
• Team-Player (working in an international environment and team)

Essential Skills Requirements
Technical skills:

• Deep ServiceNow expertise
• Experience in ServiceNow-based custom app development
• Experience in enterprise IT Service Management (ITSM)
• Experience in the Common Service Data Model 5 (CSDM) and Configuration Management Database (CMDB)
• Experience in integration with KAFKA, REST API, NOW API, Active Directory
• Experience with UI Builder, Service Portal Designer, Themes and Widgets
• Experience in integrating complex business information and technical requirements
• Knowhow in technical governance and streamlining existing solutions
• Experience with ITIL V4 Foundation
• Experience with Agile Methodology
• Ability to conceptualise complex information, but also delve into the details when required
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills Requirements
Technical skills:

• German speaking
• Scaled Agile SaFE Certification
• ITIL V4 post-Foundation Certification (e.g. Create, Deliver and Support -- CDS)
• Previous IT experience in the form of MCSE, Network Switching, Active Directory, SMTP
• Previous IT experience with IT Security and Firewalls/Port configurations
• ServiceNow Certified Implementation Specialist (CIS), ITSM, CMDB, PA, PI

Soft skills:

• Excellent Communication skills
• Ability to relate to a variety of stakeholders at different organisational levels
• Strong interpersonal skills, including Intercultural understanding
• Able to work under pressure and be resilient in stressful situations
• Must be self-motivated and open to learn independently
• Proactive and be able to provide new ideas for improvement of processes
• Flexibility to take up different tasks in the team and be a team player
• Have a Knowledge Sharing mentality to help and upskill fellow colleagues

Role Requirements

• ServiceNow-based custom application development
• Review and streamline existing code
• Transfer custom code into the ServiceNow standard framework
• Development and conception of new features
• Supporting of our Group ServiceNow ITSM customers regarding their Service structures and Configuration Items
• Creating and updating documentation of user guides and guidelines including Operations manuals
• Actively participate in Agile ceremonies including sprint planning, retrospectives, and daily standups
• Collaborate with cross-functional teams to define, design, and ship new features
• Ensure application security and data protection
• Stay updated with emerging technologies and industry trends
• Mentor and guide junior developers in best practices
• Contribute to continuous improvement of development processes and tools
• Document technical specifications and architectural decisions
• Collaborate effectively with developers, operations teams, and stakeholders
• Maintain compliance with enterprise security and governance standards
• Analyze and implement business requirement specifications
• Review system proposals and provide expert technical input and recommendations
• Develop readable, extendable, reusable, scalable, and efficient code
• Ensure seamless handover capabilities with minimal transition requirements
• Maintain compliance and adherence to standards for audit and quality assurance
• Update user stories in JIRA and maintain documentation in Confluence
• Prepare comprehensive system/functional documentation and user manuals
• Coordinate with external vendors and third-party integration partners
• Escalate deviations, blockers, and impediments to relevant leadership
• Additional responsibilities as per AWM Charter or department manager direction

NB:

• South African citizens/residents preferred.
• Valid work permit holders will be considered.
• By applying, you consent to be added to the database and to receive updates until you unsubscribe.
• If you do not receive a response within 2 weeks, please consider your application unsuccessful.

#isanqa #FullStackDeveloper #ServiceNow #ITSM #AdvancedDeveloper #ITHub #NowHiring #EnterpriseITSM #CustomAppDevelopment #fuelledbypassionintegrityexcellence
iSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.

Skills Required