Job Description

Transform enterprise IT service management! Architect and develop sophisticated ServiceNow solutions that power global automotive operations and revolutionize digital service delivery!
Become the technical expert behind enterprise-scale ITSM platforms, where your ServiceNow expertise and full-stack development skills will deliver cutting-edge applications that transform global IT infrastructure!
? Advanced ServiceNow development with custom app expertise
? Hybrid and remote working flexibility with 1960 flexible annual hours
? Advanced leadership role in global ITSM platform development
POSITION: Contract: 01 December 2025 - 31 December 2028
EXPERIENCE: 4-6 years of related working experience, specifically ServiceNow
COMMENCEMENT: 01 December 2025
LOCATION: Hybrid: Midrand/Menlyn/Rosslyn/Home Office rotation
TEAM: Virtual Device / Enabling Partner
Qualifications / Experience

• Fluent English-speaking, including Business reading and writing
• Information Technology Qualification
• ServiceNow Certified Systems Administrator
• ServiceNow Certified Application Developer
• Minimum of 5 years working experience in IT, specifically ServiceNow
• Team-Player (working in an international environment and team)

Essential Skills Requirements
Technical skills:

• Deep ServiceNow expertise
• Experience in ServiceNow-based custom app development
• Experience in enterprise IT Service Management (ITSM)
• Experience in the Common Service Data Model 5 (CSDM) and Configuration Management Database (CMDB)
• Experience in integration with KAFKA, REST API, NOW API, Active Directory
• Experience with UI Builder, Service Portal Designer, Themes and Widgets
• Experience in integrating complex business information and technical requirements
• Knowhow in technical governance and streamlining existing solutions
• Experience with ITIL(TM) V4 Foundation
• Experience with Agile Methodology
• Ability to conceptualise complex information, but also delve into the details when required
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills Requirements
Technical skills:

• German speaking
• Scaled Agile SaFE Certification
• ITIL V4 post-Foundation Certification (e.g. Create, Deliver and Support -- CDS)
• Previous IT experience in the form of MCSE, Network Switching, Active Directory, SMTP
• Previous IT experience with IT Security and Firewalls/Port configurations
• ServiceNow Certified Implementation Specialist (CIS), ITSM, CMDB, PA, PI

Soft skills:

• Excellent Communication skills
• Ability to relate to a variety of stakeholders at different organisational levels
• Strong interpersonal skills, including Intercultural understanding
• Able to work under pressure and be resilient in stressful situations
• Must be self-motivated and open to learn independently
• Proactive and be able to provide new ideas for improvement of processes
• Flexibility to take up different tasks in the team and be a team player
• Have a Knowledge Sharing mentality to help and upskill fellow colleagues

Role Requirements

• ServiceNow-based custom application development
• Review and streamline existing code
• Transfer custom code into the ServiceNow standard framework
• Development and conception of new features
• Supporting of our Group ServiceNow ITSM customers regarding their Service structures and Configuration Items
• Creating and updating documentation of user guides and guidelines including Operations manuals
• Actively participate in Agile ceremonies including sprint planning, retrospectives, and daily standups
• Collaborate with cross-functional teams to define, design, and ship new features
• Ensure application security and data protection
• Stay updated with emerging technologies and industry trends
• Mentor and guide junior developers in best practices
• Contribute to continuous improvement of development processes and tools
• Document technical specifications and architectural decisions
• Collaborate effectively with developers, operations teams, and stakeholders
• Maintain compliance with enterprise security and governance standards
• Analyze and implement business requirement specifications
• Review system proposals and provide expert technical input and recommendations
• Develop readable, extendable, reusable, scalable, and efficient code
• Ensure seamless handover capabilities with minimal transition requirements
• Maintain compliance and adherence to standards for audit and quality assurance
• Update user stories in JIRA and maintain documentation in Confluence
• Prepare comprehensive system/functional documentation and user manuals
• Coordinate with external vendors and third-party integration partners
• Escalate deviations, blockers, and impediments to relevant leadership
• Additional responsibilities as per AWM Charter or department manager direction

NB:

• South African citizens/residents preferred.
• Valid work permit holders will be considered.
• By applying, you consent to be added to the database and to receive updates until you unsubscribe.
• If you do not receive a response within 2 weeks, please consider your application unsuccessful.

#isanqa #FullStackDeveloper #ServiceNow #ITSM #AdvancedDeveloper #ITHub #NowHiring #EnterpriseITSM #CustomAppDevelopment #fuelledbypassionintegrityexcellence

Skills Required