Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? The ServiceNow Engineering Manager is the senior position in I&T/Digital Services Platform. They take their instructions and guidance from the Director/Vice-President, operating in highly complex environments advising on all aspects of ServiceNow platform architecture.

Working at NTT

The primary responsibility of the ServiceNow Engineering Manager is to collaborate across technology groups and business units to contribute to the integration, enhancement and general direction for Service Management platforms used within NTT. Their objective is to ensure the optimal functioning of business unitxe2x80x99s service infrastructure and platforms.

Technology expertise

They have excellent knowledge on ServiceNow platform design best practice which enables them to act as trusted advisors on optimal platform designs and the strategy that will meet business requirements. They take holistic views of such technology environments including hardware platforms, software add-on/developed applications, databases, operating systems and storage. They use client and business requirements to advise on the design, deployment and operation of platforms.

Specialisation knowledge

ITSM Platform Manager it is required to be a specialist in the ITSM platform and to integrate this expertise with their holistic platform architecture knowledge which may include collaboratively designing key components of the platform.

Platform architecture

They are able to create strategies and solutions that define meta-architectural designs for complex solutions that will address issues such as styles, concepts, mechanisms, modularity, scalability and principles that combine to formulate the architectural vision for a specific environment. They apply design methodology principles in a logical and scientific manner to perform a detailed analysis of business requirements to create and build highly scalable platform components and data processing infrastructure. These designs provide holistic views, but also contain the details of the components and interconnections between components. The ServiceNow Engineering Manager will create, implement and continually refine the infrastructure strategy for platform design, integration and interoperability. ServiceNow Engineering Managers are knowledgeable on how specific platforms are deployed in line with the internal methodology frameworks and approved industry best practices. They will be able to apply these frameworks and best practices to their designs and they will also be responsible to contribute advice on improving methodology.

They have knowledge of project management principles and they ensure that projects are executed accordingly. They ensure that technology projects fit the organisationxe2x80x99s technology infrastructure and business strategy.

Client engagement. They display an excellent client service orientation and strive for client satisfaction. They are good at preparing and presenting their solutions and they can convince and persuade internal stakeholders of the right course of action.

Vendor engagement

They interact with vendors as required to obtain full knowledge of vendor roadmaps, new developments and new product offerings. Where required they will collaborate with Technology Manager to obtain deep insight into vendor offerings. They collaborate and include vendors in solution design when required, creating win-win scenarios for the different parties.

People management

These individuals take responsibility for the management of a team of ServiceNow developers, business analysts and ensure employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the development and training of their direct reports. They ensure that their team is rewarded and remunerated according to their performance.

Behavioural skills

The ITSM Development Manager demonstrates the ability to collaborate and work with multiple stakeholders and work successfully with teams to achieve their goals. They display an understanding of the business needs and expectations and the ability to consistently deliver a quality solution that meets client and business requirements. They display excellent analytical and problem solving ability with strategic thinking and leadership skills. They have excellent verbal and written communication skills. They display good attention to detail and a strong orientation towards ensuring client satisfaction and technical delivery. They are able to provide technical leadership and mentor more junior staff to deliver a high quality solution.

Requirements: Education, Training and Experience

Bachelorxe2x80x99s degree in Computer Science, Information Systems or related technical discipline

10+ yearsxe2x80x99 experience in Platform Development

8 yearsxe2x80x99 experience within the ServiceNow ITSM related environment

ServiceNow Certifications;

ServiceNow Certified Implementation Specialist (ITSM - required)

ServiceNow Certified System Administrator (preferred)

ServiceNow Technical Architect certification (preferred)

Strong technical background within platform architecture working on industry-leading scalable software

Prior experience leading a team

Skills and knowledge

Excellent knowledge on platform design best practice

Knowledge of project managements principles

Display excellent analytical and problem solving ability and solid object-orientated design and implementation skills

Good verbal and written communication skills that are presentable and display the ability to work with a variety of internal stakeholders

Strong organisational skills, including the ability to appropriately assign skills to various diverse audiences

Strong analytical, diagnostic and problem solving skills

Ability to lead by example

Ability to perform well under pressure and meet deadlines

What will make you a good fit for the role?

Attributes

Demonstrates the ability to collaborate and work with multiple stakeholders and work successfully with teams to achieve their goals

Display and understanding of the business needs and expectations and the ability to consistently deliver a quality solution that meets client and business requirements

Display good attention to detail and a strong orientation towards ensuring client satisfaction and technical delivery

Able to provide technical leadership and mentor more junior engineers and developers to deliver a high quality solution

Strong ability in portfolio construction and related tools

Proven experience in managing large scale project from conception to deployment

Ability to operate effectively in a high-tempo, high-pressure environment

Must be highly organised with great attention to detail

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation