Job Description

Key Output

Achievement of cost centre financial targets and Key Performance Indicators Resolve internal customer queries Effective control of cost centre expenses and WIP Ensure effective communication between team and management Ensure service work is carried out in compliance with quality standards (OEM Guidelines) Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations Ensure outputs of service audits are achieved Apply Barloworld Equipment leadership philosophy Achievement of a team environment that enables maximum productivity and profitability (Performance management of team) Competency development of team - one hour training On the job supervision - safety of team Reporting of team Key Performance Indicators and prospects Take ownership and manage all 2.6.1 appointment responsibilities

Qualification, Experience and Competencies

Grade 12

Minimum of 6 years of experience as Mechanic General

Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving Equipment Mechanic) Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines

Well embedded machine specific technical knowledge and skills

Sound interpersonal and communication skills

Good technical report writing skills

Basic business and financial understanding

Computer literate and good business writing knowledge

Good and experiences on Caterpillar machine and product knowledge

Able to achieve results through utilizing talent in team

Leadership skills

Sound knowledge of job costing and administration

* Sound understanding of Warranty policies & procedures