Job Description

Duties include
Workshop Operations & Workflow Management

• Allocate job cards based on technician skill and availability
• Ensure job cards are correctly completed
• Oversee test drives and post-test full checks
• Approve proposed work before quoting via Service Advisor
• Ensure parts are ordered and delivered on time
• Expedite delayed part deliveries
• Maintain efficient workflow and minimize downtime
• Monitor job progress; provide support or escalate as needed
• Conduct final quality checks before vehicle release

Post-Repair Quality Control

• Inspect completed work for mechanical and visual standards
• Verify safety, repair accuracy, and fluid levels
• Ensure no warning lights, leaks, or loose fittings remain
• Complete diagnostic scans and log results
• Confirm vehicle cleanliness (inside and out)
• Personally sign off all completed work to reduce comebacks

Team Management & Development

• Supervise and mentor mechanics, apprentices, and service staff
• Conduct regular staff check-ins and performance reviews
• Match tasks to individual strengths
• Manage attendance, leave, and discipline
• Identify training needs and arrange upskilling

Parts & Inventory Coordination

• Ensure accurate and timely parts ordering
• Monitor inventory to prevent over/understocking
• Build strong supplier relationships and negotiate delivery terms

Customer Service & Communication

• Lead Service Advisor to ensure seamless workshop/front-desk flow
• Communicate job progress and timelines
• Align customer expectations with workshop capacity
• Address complaints promptly and professionally

Customer Vehicle Care Standards

• Enforce use of protective covers in all vehicles
• Prevent tools or rags from being left in/on vehicles
• Ensure vehicles are cleaned and inspected before return
• Log pre-existing damage and verify post-work condition
• Instil respect-for-property culture in the team

Administrative Duties

• Maintain accurate job records and timesheets
• Enforce health & safety compliance and cleanliness standards
• Track and report workshop KPIs (e.g. TAT, first-time fix rate, comebacks, productivity)

Requirements:

• Senior Certificate (Grade 12)
• Technician Qualification Red Seal
• Minimum 35 years' proven experience in a workshop supervisory or management role
• Strong mechanical knowledge of automotive repairs, ideally with a trade qualification in motor mechanics
• Excellent leadership, communication, and team-building abilities
• Strong organizational skills with the ability to multitask, prioritize, and perform well under pressure
• Sound knowledge of health and safety compliance and workshop best practices
• Proactive and solutions-focused with a confident, hands-on approach
• Strong decision-making and problem-solving skills
• Ability to handle conflict with diplomacy and fairness
• Committed to staff development and fostering a high-performance culture
• Comfortable working in a busy workshop environment, with frequent interaction with tools, machinery, and vehicles
• Willing and able to work the following hours: Monday to Thursday: 06:45 17:00 Friday: 06:45 15:00
• Reside in the East Rand Close to Edenvale area a bonus

If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now by clicking on the apply button or send your CV to