Job Description

###

Motus FORD KEMPTON PARK has an opportunity available for a WORKSHOP FOREMAN. Prior ELECTRICAL experience and technical FORD dealership experience is a definite advantage.



The purpose of the position is to provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers; supporting the Service Manager to operate an efficient, profitable service centre.

###

Position Overview

The purpose of the position is to provide effective technical and specialist support to staff, whilst ensuring a high quality of workmanship and service delivery to customers; supporting the Service Manager to operate an efficient, profitable service centre.

###

Specific Role Responsibilities

Key Duties and Responsibilities:

Supervise workshop staff and oversee the teamwork between workshop and relevant administrative support staff. Plan workshop production and capacity according to productive and available staff. Attend to escalated workshop (technical) problems, assisting and guiding technicians with unresolved diagnostic issues. Communicate with customers on technical matters and otherwise ensure that customers remain informed regarding repairs to their vehicles via the appropriate channels. Evaluate repairs and assist in locating and ordering correct parts where necessary. Control the workshop productivity (i.e. hours worked/ hours sold), efficiency (i.e. flat rate time with actual time) and achievement of customer service level index objectives. Control (WIP) work in progress on all vehicles in the workshop daily to maintain acceptable levels of productivity and service delivery. Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices. Ensure workshop equipment, including specialized tools and equipment, is maintained and remains in a workable condition. Test drive vehicles Monitor and communicate staff target achievements, and implement corrective action plans where necessary. Manage training of all workshop staff. Oversee the work and development of Apprentices. Maintain good housekeeping within department. Implement and monitor environmental, health and safety standards. Work hand-in-hand with management to achieve industry leading standards of customer care, process efficiency and cost control.

###

Qualifications and Experience

Experience Required:

A minimum of 8 years' experience in an automotive technical role - essential. A minimum of 3 years of relevant OEM (

Ford

) motor dealership workshop experience - highly desired.

NOTE: Prior ELECTRICAL experience will be a definite advantage.

Minimum Qualification/s Required:

Senior Certificate (Grade 12) Qualified Technician - essential Recognised management certificate or diploma would be beneficial.

Other Requirements:

Valid, unendorsed driver's license Computer literate: proficiently able to use MS Office and relevant DMS functions.
###

Skills and Personal Attributes

Skills and Expertise Required:

Have sound, effective communication skills in English (speak & write). Interpersonal competence; effective at working with people, building team spirit, reconciling conflict, listening and supporting others. Professional and technical expertise in vehicle service and repair maintenance. Problem solving and motor vehicle fault finding skills. Planning and organising Supervising and leading; providing team members with clear direction, delegating, motivating and empowering others, providing people with development opportunities, and sets appropriate standards of behavior. Delivering results and meeting customer expectations. Following instructions and processes; appropriately follows instructions from others without unnecessarily challenging authority; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal and technical obligations and safety requirements of the role. Coping with pressure and setbacks. A team player Decision making and action orientated. A developing understanding of the commercial factors of managing a successful business operation. Valuing Diversity

Personal Attributes:

Equally comfortable with being presentable in dealing with customers and also getting your hands dirty. Initiative Reliable and committed Perseverance Adaptability Some who values and builds relationships. Alignment with the brand/s. Positive thinking

'Should you not be contacted within 2 weeks after the vacancy closing date, please consider your application unsuccessful'.