Job Description

Closing Date 2023/08/14
Reference Number VWS230807-1
Job Title SERVICE MARKET SUPPORT CO-ORDINATOR - (PA 1249)
Job Type Permanent
Location - Country South Africa
Location - Province Eastern Cape
Location - Town / City Kariega
Type of Position:

Applications are invited from suitably qualified & experienced employees to fill the above vacancy in NSO xe2x80x93 Technical Service Centre department.
and Responsibilities

• Maintaining VW Alert roadside assistance programme for VW brand (handle queries, update training material, update booklets, conduct benchmarking)
• Ordering, distributing and tracking Alert vehicles after decal fitment,
• Analysing generated reports, address non-contactable dealers, review VWAG requirements and participate in Tow-in Service Provider operational meetings.
• Co-ordinating and monitoring dealer Alert vehicle floor plan arrangements
• Publishing and managing Roadside Assistance Dealer Service Level Agreement.
• Managing video Service Phantom testing (Mystery Shopping) for all brands.
• Handling all customer queries that may arise from the usage of the vehicles during the Phantom Test (Mystery Shopping).
• Compiling Phantom test (Mystery Shopping) samples on MasterLis.com (Phantom test administration system)
• Ensuring testing is in line with VWAG requirements and act as South African Market Co-Ordinator.
• Investigating, piloting, implementing and maintaining new service programmes/concepts within dealer network for all brands.
• Maintaining service and co-ordinate Retail Standards Audit for all brands.
• Backing office support to all Technical Field Force (TFF) and Regional After Sales Managers.

Education and Experience

• National Diploma / Degree in any relevant Engineering field/ Marketing/ Business Management.
• Minimum 3 years After Sales experience.

Skills, Attributes & Other requirements

ESSENTIAL:

• Must be familiar with Dealer After-Sales operating procedures and Dealer Business Management
• Must have good presentation skills
• Must be a self-starter and be capable of working independently
• Must have proven problem-solving skills
• Be able to work under pressure and meet set deadlines
• Project Management Skills
• Strong Computer skills (MS Office)
• Be able to communicate effectively within all levels of the organisation and with external stakeholders.

PREFFERED:

• Power BI competency

Policy

Volkswagen Group South Africa is committed to Employment Equity when recruiting internally and externally, this includes persons with disabilities. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals.

| | |

Processing

Delete Account?

Remove Personal Information?

Cancel Request to Remove Personal Information?

Terms & Conditions

Incomplete Profile

You need a complete profile before you can make applications. Would you like to complete your profile now?

Incomplete Applications

You have incomplete applications, view the application to complete

Apply

Nothing yet!

Profile Import Options

Log In Only: Just log in and do not change my profile.

Import and Keep: Import my profile and update matched sections. KEEP sections that do not match. Be sure to clean up any duplicates.

Import and Delete: Import my profile and update matched sections. DELETE sections that do not match.

Volkswagen