Job Description

Position: Service Manager
Company Overview:
Jobs2day South Africa is a leading recruitment agency that connects talented individuals with top companies in South Africa. Our mission is to provide exceptional service to both our clients and candidates, ensuring a successful match for both parties.
Location:
This position will be based in our Port Elizabeth office, which is centrally located in one of South Africa's major cities.
Contract Details:
This is a full-time position, with a standard working week of 40 hours. The successful candidate will be offered a competitive salary and benefits and vehicle.
:
As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to our clients. You will lead a team of service professionals and ensure that all service requests are handled efficiently and effectively. Your main responsibilities will include:
- Managing a team of service professionals, including hiring, training, and performance management
- Developing and implementing service strategies to meet company goals and objectives
- Monitoring service performance and identifying areas for improvement
- Ensuring timely and accurate completion of service requests
- Building and maintaining strong relationships with clients
- Handling escalated service issues and resolving them in a timely manner
- Collaborating with other departments to improve overall service delivery
- Managing service budgets and expenses
- Conducting regular performance reviews and providing feedback to team members
- Staying up-to-date with industry trends and best practices in service management
Qualifications:
- Tertiary qualification advantageous or background in electrical and mechanical
- Minimum of 5 years of experience in service management, preferably in a similar industry (Engineering / Construction)
- Proven track record of managing a team and delivering exceptional service
- Strong leadership skills and ability to motivate and develop team members
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office and other relevant software programs
- Knowledge of service management tools and techniques
- Ability to work under pressure and meet tight deadlines
If you are a dynamic and experienced service professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Join our team and be a part of a company that values its employees and strives for excellence in all aspects of its operations.