Job Description

We're on the hunt for a tech superstar who can troubleshoot, maintain, and support a wide range of systems, all while answering queries and complaints and reporting customer feedback. It's a crucial role, and we need someone with the grit and determination to get the job done. But don't worry, it's not all work and no play - there's plenty of room for fun and excitement on our team!

So, what does your day-to-day look like in this role xf0x9fxa4x94 ? Well, you'll be working Monday to Friday from 7am to 7pm UK time. You'll be answering inbound calls within an agreed-upon answer time of just 9 seconds (yep, we're that speedy!), logging all customer issues, queries, and requests into the ticket management system, and providing Level 2 Server, Network, and Desktop Technical Support

But wait, there's more! You'll also be responsible for actioning hardware configurations and software installations, managing and working to internal and customer SLAs (because we like to stay on top of things!), creating and maintaining customer-specific infrastructure documentation, and owning problem resolution from start to finish. And, of course, you'll need to manage client expectations through clear communication and take responsibility for your own continual professional development.

Click for a look at our benefits and for some more information regarding our

At Content+Cloud we help our clients to succeed and to transform the way their businesses operate, the way their users work, and provide them with flexible and secure platforms with which to do it.

Our portfolio of Professional and enables our clients to truly leverage the power of Microsoftxe2x80x99s three clouds: Microsoft 365, Azure and Dynamics 365.

Content+Cloud