Service Desk Consultant
Job Description
Job Summary Role Activities
Customer Reception & Engagement
Greet customers professionally on arrival and establish service requirements.
Actively listen to customer concerns, accurately recording symptoms, issues, or requests.
Build trust and rapport through clear and courteous communication.
Service & Repair Explanation
Translate technical findings from the workshop into clear, customer-friendly language.
Explain required services, maintenance schedules, or repair work in detail.
Ensure the customer fully understands safety-critical issues versus optional repairs.
Workflow & Liaison
Act as the communication link between the customer and workshop technicians.
Update customers regularly on job progress, delays, or additional work requirements.
Ensure all agreed work is properly documented on the job card system.
Customer Education & Upselling
Educate customers about preventative maintenance and manufacturer-recommended services.
Promote value-added products and services (e.g., service plans, extended warranties).
Provide professional advice to support informed customer decisions.
ARCS
Recruiter
Skills Required
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Job Detail
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Job IdJD1537249
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R16,500 per month
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned