Job Description

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are currently seeking a dedicated and customer-focused individual to join our team as a Service Desk Agent I. This entry-level position is ideal for someone with excellent communication skills, a passion for assisting end-users, and a desire to contribute to a dynamic IT support environment.

Your Expertise:

• Efficient and effective logging and allocation of incoming calls and assisting
• Engineers/ involved parties in ensuring all calls are attended to and closed.
• Ensure that all calls are logged within the ServiceNow tool as per the required operational processes.
• Assist the team with work overload as and when required and ensure general administration work is up to date.
• Ensure a high level of customer liaison is always maintained and interaction is conducted in a highly professional manner. xc3x82
• Follow appropriate escalation procedures as and when required.
• Ensure adherence to respective client-specific Operational Manuals.
• Responsibility for own career development as agreed (including own technical and functional skills). xc3x82

• 2 - 3 Yearsxc3xa2xe2x82xacxe2x84xa2 experience in an IT service desk environment.
• 2 - 3 xc3x82 Customer service experience.
• 1 xc3xa2xe2x82xacxe2x80x9c 2 Yearsxc3xa2xe2x82xacxe2x84xa2 experience in First call resolution.

Qualifications Required:

• Grade 12.
• A+, N+.
• Telephone Etiquette Skills / Customer Service Skills.
• ITIL 4 Foundation.

Other information applicable to the opportunity:

• Position type and expected hours of work: Fixed Term Contract xc3xa2xe2x82xacxe2x80x9c 06:30-15:30/ 7:15-16:15
• Location:xc3x82 Gauteng - Randburg.
• Work environment:xc3x82 Open Plan office.

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