Job Description

Job Summary iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing essential support to end-users. If you have excellent problem-solving skills, a customer-centric approach, and a passion for IT support, we encourage you to apply. What youxc3xa2xe2x82xacll do: To act as the first point of contact between customers who need technical and consumable support, resolve simple problems, and escalate unsolved problems to the Operations Manager. xc3x82 Effective First Line Call Management. Your Expertise: Has working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes. xc3x82 Applies experience and skills to complete assigned work within own area of expertise. xc3x82 Works within standard operating procedures and/ or scientific methods. xc3x82 Works with a moderate degree of supervision. Function-related experience: xc3x82 1-2 Years. 1 - 2 Yearsxc3xa2xe2x82xac experience in a Service Desk Environment. 1 - 2 Yearsxc3xa2xe2x82xac experience in an ICT service desk environment Leading teams. Other experience: xc3x82 0-1 Years.xc3x82 Soft Skills are essential. Customer Service experience is essential. Problem-solving skills required. Qualifications Required: Managed Print knowledge and Technical Background Systems management xc3xa2xe2x82xacxe2x80x9c EOH Systems Management Essential Qualifications: Grade 12 A+, N+ Soft Skills and ITIL Foundation (Requirement for Snr. Service Desk Agent) Preferred Qualifications: Technical IT Qualification HP Knowledge/ Certification will be preferred Other information applicable to the opportunity: Permanent position Location: Midrand Work environment: Office - High Pressure Physical Demands: Sitting, Bending, Walking. Computer work Travel: To the office Why work for us? At iOCO, we believe anything is possible with modern technologyxc3x82 we are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.xc3xa2xe2x82xacxc2xaf Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.xc3xa2xe2x82xacxc2xaf By joining IOCO you will have an open invitation, axc3x82 place where you will be able to connect and learn from your peers by sharing ideas, experiences, practices, and solutions.xc3xa2xe2x82xacxc2xaf Wexc3x82 encouragexc3x82 diversity and work culture; and S etting U up for S uccess! #SuuSIOCORecruiter

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