Job Description

We looking to hire x15 Service Desk Agents to join our Western Cape-based client as part of our dynamic and growing organization, you'll have the opportunity to work on cutting-edge projects and collaborate with a talented team.

Our ideal candidates must have working knowledge and skills to perform a defined set of analytical/scientific methods or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods.xc3x82 Works with a moderate degree of supervision.

Essential Functions:

• A positive attitude is required with excellent telephone etiquette.
• Team player with a good work ethic and attendance record.
• Self-driven - Get the job done.
• Strong event management abilities with a customer focussed attitude.
• Requires performing daily application availability checks and event monitoring tasks.
• Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
• Work under strict Service Level Agreements and meet targets.
• Excellent customer satisfaction, interaction, and engagement.
• Provide proactive system monitoring.
• Engage with service providers for follow-ups and feedback on technical queries to ensure efficient and quick turnaround times on tickets logged.
• Excellent writing skill.

Qualifications Required:

• Matric
• A+

Qualifications Preferred:xc3x82

• Tertiary Qualification or Equal Experience
• ITIL Foundation Certification

Experience Required:

• Service Desk Experience
• Call Centre Experience
• Event Management Experience
• Incident Management Experience
• Multi-tasking skills
• Telecommunication experiencexc3x82

Location:

• The position is based at a client site in Century City or Bellvillexc3x82

Physical Demands:

• Working in a team that works shifts must have its own transport (Standby shifts 4 days per month)

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