Service Desk Agent (3 Years)
Pretoria, GP, ZA, South Africa
Job Description
We are recruiting for a
Service Desk Agent
role, on a 3-year contract. The role will be based in Pretoria, Gauteng.Key responsibilities:
Logging all relevant incident/service request detail on the call tracking system Providing first-level support through taking calls Handling the resulting incidents or service requests using the incident Reporting and request fulfilment processes. Allocating categorization and prioritization codes Providing first-line investigation and diagnosis Resolving incidents/service requests they are able to Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress Follow up on customer satisfaction. Conduct customer satisfaction surveys.
Required qualifications, experience and skills:
Diploma or equivalent qualification in ICT Minimum 2 years ICT experience Microsoft Certified Desktop Support Technician (MCDST) (added advantage) A+ certification For more information please contact:
Dimpho Bogopa
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Job Detail
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Job IdJD1497018
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, GP, ZA, South Africa
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EducationNot mentioned