Service Coordinator
Midrand, Johannesburg, South Africa
Job Description
FORMAL EDUCATION:
- Grade 12
- Minimum 2 years experience in a NEC Service Coordinator
- Or a minimum of 4 years experience in coordinating resolution of incidents and service requests, coordinating technical resources to achieve service levels and targets and providing reports around incident and service request resolution.
- ITIL v3 Foundation Certification (advantageous)
- Must be able to work shifts according to client requirements.
- Must be willing or able to work weekends and after hours when required.
- Manage escalations and know the escalation process
Manage tools of trade
- Reduce operational expenses
- Accurate record keeping of related items (travel, cell phone, overtime, standby, leave, etc.)
Incident assignment
- Identify unassigned incidents on NetHelpDesk
- Monitor the status and progress towards resolution of open incidents and requests.
- Monitors the actual number of incorrect assignments
- Monitor the number of outstanding incidents and requests logged
- Manages the work load of incident and request handling support staff within organisational context
Ad hoc projects
- Management of the project life cycle of ad hoc projects
- Effective resource scheduling, coordination, contribution and cooperation within the team environment
Talent database
- Ensure CV updated and remains current on target management system
- Participate in activities as discribed in personal development plan
- Participate in opportunities for knowledge sharing within the team and relevant communities of practice (COPs)
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1444380
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMidrand, Johannesburg, South Africa
-
EducationNot mentioned