Job Description

Job Overview:

We are seeking dedicated and compassionate Service Coordinators to serve as the main point


of contact for our clients. In this role, you will help clients assess their needs, access resources,


and achieve their personal goals by developing individualized service plans, coordinating with


providers, and ensuring accurate documentation and billing. Service Coordinators play a vital


role in empowering clients, advocating for solutions to barriers, and guiding them through


complex systems with care and professionalism.

Key Responsibilities

Serve as the primary point of contact for assigned clients, maintaining ongoing


communication and support.


Develop, implement, and regularly update individualized service plans (ISPs).


Conduct follow-ups to ensure client needs are being met and progress is maintained.


Coordinate services with care managers, providers, and community resources.


Maintain accurate, timely, and compliant case notes in the CRM/case management


system.


Monitor service utilization and maximize billing opportunities.


Identify barriers such as housing, transportation, or benefits access, and advocate for


effective solutions.


Ensure compliance with Medicaid, HCBS Waiver, and organizational standards.


Meet productivity and performance targets while delivering high-quality support.


Actively participate in team meetings, training sessions, and collaborative initiatives.

Qualifications

Strong verbal and written communication skills in English (Spanish proficiency a plus).


Previous experience in social services, case management, or customer support


preferred.


Ability to quickly learn and effectively use CRM/case management software.


Excellent organizational skills and attention to detail.


Empathetic, patient, and professional approach when interacting with clients.


Strong problem-solving abilities and capacity to manage multiple priorities.


Reliable internet connection and quiet workspace for remote work.


Preference given to candidates based in South Africa.