Service Coordinator

Cape Town, Western Cape, South Africa

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Key Requirements:

2 to 4 years relevant experience in a service admin, dispatch, or coordination role
In-depth knowledge of the coffee, beverage, refrigeration, or QSR sector is highly advantageous
Exceptional time management and multitasking abilities
Reliable, punctual, with a strong attendance record
Proficient in Microsoft Outlook, Excel, and Word, with the aptitude to quickly learn new software systems
Experience with XERO, GeoOp, On-Key, or Accelerate platforms will be a strong advantage
Own reliable transport
Excellent interpersonal and communication skills, both verbal and written
Ability to quickly understand the companys goals, products, and services
Strong organizational, creative, and analytical thinking skills
Comfortable working both independently and collaboratively in a fast-paced, dynamic environment

Key Responsibilities:

Coordinate and facilitate equipment repairs for clients
Monitor and manage service calls and technicians within an assigned region to ensure compliance with Service Level Agreements (SLAs)
Collaborate closely with field supervisors to ensure efficient dispatch of service calls
Support field technicians and service agents through work order management and technical support facilitation
Maintain professional communication with client management and store partners to meet all service requirements
Handle customer service requests and inquiries via phone and email promptly and professionally

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