Service Controller
Johannesburg, Gauteng, South Africa
Job Description
We are seeking a detail-oriented and proactive Service Controller to coordinate technician schedules, support the service help desk, and manage workshop administration. This role is essential to ensuring efficient service delivery and customer satisfaction.
Key Responsibilities
- Open and manage Work in Progress (WIP) based on repairs and services
- Dispatch and allocate technicians to breakdowns and retail work
- Provide customer feedback and handle service queries
- Capture job cards and follow up on outstanding documentation
- Reserve parts for accepted quotes and jobs
- Plan and invoice load tests and services
- Maintain and update WIP and service reports
- Perform general administrative duties
- Matric (National Senior Certificate)
- Minimum 4 years' relevant experience in a service coordination role
- Strong computer skills (MS Word, Excel, PowerPoint)
- Experience with Autoline is essential
- Ability to work accurately under pressure
- Strong interpersonal skills to liaise with technicians, foremen, and customers
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Job Detail
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Job IdJD1443681
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned