Service Consultant
Centurion, GP, ZA, South Africa
Job Description
Job description:
The Client Care Centre provides telephonic personal lines support. The Service Consultant is responsible to review individual applications for insurance to evaluate the degree of risk involved, to determine suitable underwriting solutions, to assist with queries and to complete annual renewals.
Responsibilities:
Analyse individual needs of clients to provide suitable underwriting support
Assist in resolving clients queries in a timeous manner
Confirm FAIS compliance of documentation received
Maintaining detailed record of all actions taken
Following up on leads and referrals
Identify and correct deviations
Complete annual renewals
Retention of clients
Skill sets required:
Regulatory Examination Level 1 (Representatives) successfully completed
Minimum 5 years' experience in the financial services industry, with a focus on personal lines underwriting
Previous working experience in a client services environment
Excellent verbal and written communication skills
Excellent interpersonal and negotiation skills
Strong time management and multi-tasking skills
Good policy, product and systems knowledge
Good planning and organising skills
Highly customer focused
High stress tolerance & resilience
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1481592
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCenturion, GP, ZA, South Africa
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EducationNot mentioned