Job Description

Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za



Role Purpose Deliver professional service to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.



Requirements

• Matric or an equivalent qualification
• 1 - 2 yearsxe2x80x99 experience in a call center or client service environment (essential)
• Experience in medical aid administrative and/or healthcare experience (essential)
• Excellent telephony and verbal communication skills
• Excellent typing skills and proficiency in MS Office

• First call resolution for resolving member and service provider queries.
• Flexibility to be able to handle telephonic and/or written inquiries.
• Ensuring the Scheme and inparticular, Momentum Metropolitan Holdings Health is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers.
• Ensuring quality service,production, first call resolution and appropriate follow-up to ensure resolution of queries
• which deliver effective individual contribution towards service level agreement compliance.
• Client retention and goodwill by effectively resolving queries from members, employer groups,service providers and the Scheme.
• Understanding and effectively using the call center telephony system and workflow management system.

• Ability to learn and apply new skills
• Team Orientation and attention to detail
• Flair for decision-making and problem solving
• Customer service orientated
• Initiating action (taking promptaction to accomplish objectives)
• Good listening skills
• Good telephone ettiquette
• Calm under pressure
• Ability to work in a structured environment