Job Description

Closing Date 2023/08/04
Reference Number MMH230719-14
Job Title Service Consultant
Position Type Permanent
Role Family Client Services
Cluster Health Solutions
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Bellville
Introduction

Momentum Health Solutions,an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in different segments and maximize lifetime client value. We build and maintain a culture of innovation, and create value through unique insights into how to achieve specific outcomes by using a defined set of Health capabilities.
Role Purpose

Deliver professional service toclients through various servicingchannels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements

• Matric or an equivalent qualification

• 1 - 2 years experience in a call center or client service environment (essential)

• Experience in medical aid administrative and/or healthcare experience (essential)

• Excellent telephony and verbal communication skills

• Excellent typing skills and proficiency in MS Office

Duties & Responsibilities

• First call resolution for resolving member and service provider queries.

• Flexibility to be able to handle telephonic and/or written inquiries.

• Ensuring the Scheme and in particular, Momentum Metropolitan Holdings Health is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers.

• Ensuring quality service,production, first call resolution and appropriate follow-up to ensure resolution of queries which deliver effective individual contribution towards service level agreement compliance.

• Client retention and goodwill by effectively resolving queries from members, employer groups,service providers and the Scheme.

• Understanding and effectively using the call center telephony system and workflow management system.

Competencies

• Ability to learn and apply newskills

• Team Orientation and attention todetail

• Flair for decision-making andproblem solving

• Customer service orientated

• Initiating action (taking promptaction to accomplish objectives)

• Good listening skills

• Good telephone ettiquette

• Calm under pressure

• Ability to work in a structuredenvironment

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan