Service Advisor
Port Elizabeth, Eastern Cape, South Africa
Job Description
Job Summary
Our client, a prominent brand in the truck industry, is seeking to employ a Service Advisor based in Port Elizabeth.
No prior service advisory experience is required but would be an advantage; must have a genuine interest in the trucking or automotive industry.
Working Hours :
- Monday to Thursday : 07h30 to 17h00
- Friday : 07h30 to 16h30
- Every alternate Saturday
- Greet customers in a friendly and professional manner, in person or telephonically.
- Note customer concerns and accurately log service requests.
- Liaise with technicians and workshop staff to schedule work efficiently.
- Keep customers informed of progress, costs, and timelines throughout the repair or service.
- Prepare and explain invoices and repair estimates clearly.
- Ensure high standards of customer satisfaction and service delivery at all times.
- Maintain service records and ensure all documentation is accurate and up-to-date.
- No experience required, but previous customer service or admin experience is a plus.
- Hardworking and able to take responsibility for their duties.
- Strong interpersonal and communication skills.
- Must be bilingual
- Basic computer literacy (Microsoft Office)
- Positive, can-do attitude with a genuine interest in the trucking or automotive industry.
- Ability to multitask and to efficiently work under pressure.
- Willingness to learn and grow within the role - full training will be provided.
- Learn and apply knowledge of truck systems, repair procedures, and company processes.
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Job Detail
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Job IdJD1449884
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R9000 per month
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Employment StatusPermanent
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Job LocationPort Elizabeth, Eastern Cape, South Africa
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EducationNot mentioned