Job Description

The Service Advisor serves as the primary liaison between customers and the service department. This role is responsible for ensuring excellent customer service, coordinating vehicle service requirements, and maintaining effective communication between technicians and clients. A successful candidate will be customer-focused, organized, and knowledgeable about automotive systems and service procedures.
Key Responsibilities:

• Greet customers and assess their vehicle service needs clearly and professionally.
• Generate service orders and provide accurate cost and time estimates.
• Schedule maintenance and repair work efficiently.
• Communicate with technicians to ensure timely updates on vehicle progress.
• Keep customers informed on status, delays, or additional repairs needed.
• Upsell recommended services and maintenance packages where appropriate.
• Maintain comprehensive records of all interactions, quotes, and completed work.
• Handle customer concerns and resolve complaints in a timely, courteous manner.
• Follow up post-service to ensure customer satisfaction and encourage repeat business.

• Matric / Grade 12 (essential); Technical or automotive qualification (advantageous).
• 25 years experience as a service advisor in an automotive dealership or workshop.
• Strong knowledge of vehicle components and servicing processes.
• Excellent customer service and communication skills.
• Proficient in service booking and job card systems (e.g., Kerridge, CDK, Autoline).
• Ability to multitask in a fast-paced, high-pressure environment.
• Professional appearance and demeanor.
• Valid drivers license.

• Customer-focused with a positive attitude
• Strong interpersonal and listening skills
• Problem-solving and decision-making ability
• Sales-minded with attention to detail
• Team player with the ability to work independently