Job Description

The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:

To maximise service sales by using professional sales techniques
To ensure the security of cash taken
To create customer confidence in the brand by ensuring professional and knowledgeable performance
To ensure the highest level of efficiency and courtesy when dealing with the customer
To record customer's details and requirements accurately by means of a Job card
To record and update service history and vehicle details accurately
To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle To perform daily follow-ups with customers To keep clients updated throughout the day regarding vehicle progress To ensure completed jobs are not released without verified payment
To ensure all CPA documentation is completed correctly as required by the Law
To ensure the Company's quoting policy is adhered to
To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization
Obtain authorization from customer for any additional work required
To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000
Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000
Ensure that repair waiver forms are completed and signed by the customer
Ensure filing system is up to date
Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection
All labour hours should be costed on carry overs daily
Communicate up-sell items to the customer with correct authorizations

• Please note that preference will be given to non equity candidates in line with the companies transformation goals

Specific Role Responsibilities

The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following: To maximise service sales by using professional sales techniques To ensure the security of cash taken To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer To record customer's details and requirements accurately by means of a Job card To record and update service history and vehicle details accurately To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle To perform daily follow-ups with customers To keep clients updated throughout the day regarding vehicle progress To ensure completed jobs are not released without verified payment To ensure all CPA documentation is completed correctly as required by the Law To ensure the Company's quoting policy is adhered to To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer Ensure filing system is up to date Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations * Please note that preference will be given to non equity candidates in line with the companies transformation goals
Qualifications and Experience Matric / Equivalent
Skills and Personal Attributes

Communication Skills

Automotive Experience

Service Advisor

Motus