Job Description

Isuzu Ermelo, part of TWK Motors, has the following vacancy available: Service Advisor at Ermelo, Mpumalanga.

Responsibilities and Duties

• Greet customers warmly and professionally, ensuring a welcoming atmosphere in the service area.
• Act as a liaison between customers and the service department, clearly explaining vehicle issues, repair options, and estimated timelines.
• Answer customer inquiries promptly and courteously, both in person and over the phone.
• Provide regular updates to customers on the status of their vehicle's service or repair process.
• Conduct thorough inspections of vehicles and accurately identify service or repair requirements.
• Explain recommended services and repairs to customers, including associated costs and potential alternatives.
• Provide transparent and detailed service estimates to customers, seeking approval before proceeding with any work.
• Create and manage service repair orders accurately in the dealership's system, documenting all necessary information.
• Schedule appointments for vehicle servicing, ensuring an efficient and organized workflow in the service department.
• Coordinate with the parts department to ensure required parts are available for scheduled repairs.
• Collaborate with the service technicians to understand the technical aspects of vehicle repairs and effectively convey information to customers in a non-technical manner.
• Address customer concerns or complaints related to service quality, taking appropriate actions to resolve issues promptly.
• Recommend additional products or services that align with customers' needs.
• Develop and maintain strong relationships with customers to promote loyalty and repeat business.
• Adhere to all company policies, procedures, and safety standards.
• Accurately record and report service-related data as required by the dealership and Isuzu.

Qualifications and Skills

• Matric/Grade 12, additional technical or automotive-related qualifications will be advantageous.

• Experience in a customer-facing role, preferably within the automotive industry.
• Excellent communication and interpersonal skills
• Strong technical knowledge or willingness to learn about Isuzu vehicles and their service requirements.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and meet deadlines.
• Proficiency in using computer systems and software for service scheduling and record-keeping.
• A valid driver's licence
• Service advisors courses completed, Level 1, Level 2, Level 3, and Master Advisor certificate will be advantageous.

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