Service Administrator

Cape Town, Western Cape, South Africa

Apply On Company Site

MINIMUM REQUIREMENTS

Grade 12, coupled with a minimum of 3 years administration/coordination experience in a Service department
Experience in industries involving load testing, inspections, lifting equipment, mechanical services or similar technical fields
Knowledge of safety procedures and job-site requirements
Valid Drivers Licence and own vehicle

DUTIES

Prepare quotations for load testing, inspections, repairs and replacement equipment or services
Review technical information, reports and customer requirements to determine necessary scope and pricing
Maintain detailed records of quotes, job files and service documentation
Follow up on outstanding quotes
Plan, schedule and coordinate service jobs
Assign appropriate Technicians
Ensure that necessary tools, equipment and materials are arranged prior to job start
Monitor job progress and adjust schedules as needed to meet customer deadlines
Act as link between customers, Technicians and internal teams
Provide customers with job updates, timelines and post-service documentation
Coordinate site access, safety requirements, permits and any special project needs
Support Technicians with relevant job information, documentation and logistical support
Respond promptly to customer inquiries
Resolve issues or escalate concerns to Management when necessary
Process service reports, invoices, purchase orders and related paperwork
Maintain service calendars, job boards and project trackers
Assist the Service Manager with reporting, metrics and departmental planning as required

Customer Service

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.